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The Tableau Cloud Microsoft 365 Copilot connector integrates Tableau Cloud content into Microsoft 365 experiences, including Copilot, Copilot Search, and Microsoft Search. This article provides troubleshooting information for common errors that you might encounter when you deploy the Tableau Cloud connector.
Tableau Cloud connector troubleshooting
The following table lists common errors and troubleshooting steps.
| Deployment step | Error or message | Possible reason | Resolution |
|---|---|---|---|
| Connection settings | Can't authenticate with the data source. | The Tableau Cloud instance URL is incorrect, or authentication values are invalid. | Verify the Tableau Cloud site URL format and confirm that User, connected app client ID, connected app secret ID, and connected app secret key values are correct. |
| Connection settings | Don't have permission to access this data source. | The Tableau Cloud account or connected app doesn't have sufficient permissions to access sheets. | Use a Tableau Cloud site admin account, confirm the connected app is enabled, regenerate secret values if needed, and verify access to target projects and sheets. |