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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016
Raised when a call item event is raised.
Namespace: Microsoft.Uii.Desktop.Cti.Core
Assembly: Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)
Syntax
event EventHandler<CtiCoreEventArgs> CallItemEvent
Event CallItemEvent As EventHandler(Of CtiCoreEventArgs)
Remarks
A Call Item Event could be an inbound chat event, email event, video event , etc. This will pass the vendor specific data to the upstream system to allow the call state manager to make a decision.
See Also
ICtiCallStateManager Interface
Microsoft.Uii.Desktop.Cti.Core Namespace
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