Surface Studio 2, forgot PIN, no passcode, Face ID blocked. Can't access recovery tools. How do I get in?

Anonymous
2024-03-13T19:10:01+00:00

Hello,

Surface studio 2, I set up Face ID with a PIN BUT without a passcode.

Facial Recognition failed several times, now it demands PIN. I forgot it.

What I've tried:

  1. Shift + Restart to access boot menu. FAILED TO WORK.
  2. Power + F4 WORKED, but no recovery options
  3. Power + F8. FAILED TO WORK.

I can't access the recovery tools for whatever reason. Send help please.

*** Moved from Windows / Windows 11 / Accounts, profiles, and login ***

Surface | Surface Studio | Safety and security

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  1. Anonymous
    2024-03-18T20:09:16+00:00

    Hello,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

    Thank you for understanding. 

    Kind regards,

    Lavenia

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  2. Anonymous
    2024-03-14T14:44:01+00:00

    Hello,

    Thank you for posting in Microsoft Community.

    I understand that you’re having trouble with your Surface Studio 2. If you are unable to access the recovery tools, you may need to perform a factory reset on your Surface Studio 2.

    To perform a factory reset on your Surface Studio 2, follow these steps:

    1. Press and hold the power button for 10 seconds to turn off your device.
    2. Press and hold the Volume Up button and the Power button at the same time for 15 seconds.
    3. Release the buttons when the Surface logo appears.
    4. Select your language and keyboard layout preferences.
    5. On the Choose an option screen, select Troubleshoot.
    6. Select Reset this PC.
    7. Choose whether you want to keep or remove your personal files.
    8. Follow the on-screen instructions to complete the reset process.

    Once the reset process is complete, you will need to set up your Surface Studio 2 again, including creating a new PIN or password.

    If none of these works, you may need to reset your Surface using a USB recovery drive. You will need a 16GB/32GB of flash driver that must be formatted into FAT32 prior to downloading the Recovery image. See steps below for guidance.

    To download the Recovery Image: You'll another working device running on Windows.

    1. Visit the page to Download the recovery image for your Surface
    2. Sign in with your Microsoft Account
    3. From the list of Surface devices available, select the device that you need a recovery image for
    4. Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device.
    5. Download the recovery image using the button on the page
    6. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

    Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

     Format USB Drive:

    1. Insert your USB drive into the USB port of your PC.
    2. From the desktop, open File Explorer
    3. Tap and hold or right-click on the USB drive and choose Format.
    4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start.
    5. Tap or click OK to erase the contents of the USB drive
    6. Tap or click OK when the format is complete

    Create a recovery drive:

    1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
    2. Select the USB drive you formatted earlier for the location and click Extract.

    Use a USB recovery drive to reset your Surface:

    1. Shutdown the Surface
    2. Insert the USB recovery drive into the USB port
    3. Press and hold the volume-down (-) rocker
    4. Press and release the power button
    5. When the Surface logo appears, release the volume-down (-) rocker
    6. Surface will start the recovery software on the USB recovery drive
    7. When prompted, choose your language options and keyboard layout.
    8. Select Troubleshoot
    9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
    10. If prompted, select Repartition the drives
    11. If prompted for BitLocker Key, tap Skip this Drive.

    I hope the provided solution works for you. I look forward to hearing from you.

    Kind regards,

    Lavenia

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