Cant sign into microsoft app, outlook, or teams on my personal phone with my work email.

Question

Cant sign into microsoft app, outlook, or teams on my personal phone with my work email.

Anonymous

Everytime the app is opened it is prompt to restart app to continue but repeats this message over and over with no solution. Tried re-downloading all apps even the functioning authentication app. Nothing works

Teams opens then closes with no response at all.

All other devices work like a laptop or work laptop but my phone can't even open microsoft edge. Can anyone help?

Contacted companies IT and nothing could be done.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hello Kevin Marshallllllll,

Thank you for reaching out to the Microsoft community!

I apologize for any inconvenience caused by Microsoft Authenticator. We focus primarily on the basics of Outlook and would like to provide guidance on your query.

For questions specifically related to multi-factor authentication, I recommend posting your concerns in the appropriate community. You can find expert support in the "Microsoft Authenticator" section under Microsoft Authenticator - Microsoft Q&A. Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems.

You can also check the MS Authenticator FAQs Microsoft Authenticator FAQs - Microsoft Support

I apologize for redirecting you to a different community. I believe this step will ensure faster and more accurate assistance for your specific scenario.

I appreciate your patience and understanding. Have a great day!

Sincerely

Md Ashabul Haque | Microsoft Community Moderator