MS Edge Crashing on MacBook when User Opens New Tabs

Question

MS Edge Crashing on MacBook when User Opens New Tabs

Andy B_93 0

I have been working with a user on this problem for quite some time. We have cleared cache, checked for updates, reset settings, disabled extensions, uninstalled and reinstalled Edge, and even reimaged the computer. This just keeps happening to her. What can we do to resolve this, as it is hindering her productivity?

Mabook Pro, M3

16GB Ram

macOS 15.5 (24F74) (Build 24F74)

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Answer 1

Hello Andy

Welcome to the Microsoft Q&A. Thanks for the sharing info.

Thank you for trying so many solutions. This will be very helpful for our next step of investigation. here are some steps and suggestions to help！

Step1 ：Disable hardware acceleration

Operation：

Go to Settings > System > Turn off hardware acceleration (if available).

Restart Edge and test it.

Step2 ：Reset the Browsers（This will reset your startup page, new tab page, search engine, and pinned tabs. ）

Operation：

Control Panel > Task Manager > Find and just right click to end any Task Manager of Microsoft Edge

Open Edge > Alt+F or click the three dots at the upper right side of your screen > Settings > Reset Settings

Step3 ：Use privacy mode

You can try opening a privacy window to use it and observe if it crashes

Other You Can Try：

1.Some other users found that their TAB office365.us would cause the browser to crash,you can check it.

Update the edge and Mac systems

Hope the above information is helpful to you！

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Starting from July 2, 2025, new questions must be posted there. Existing discussions will remain accessible on Microsoft Answers until July 6, 2025.

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Best Regards,

Ami | Microsoft Q&A Support Specialist