I am not receiving emails from 3rd party /outside organization to confirm security of another code or verification code . What should I do?

Question

I am not receiving emails from 3rd party /outside organization to confirm security of another code or verification code . What should I do?

KA D 0

I need to reset a password as well as confirm my email, but my outlook email isn’t receiving the security emails /verification code emails since 2025 What should I do?

i have Microsoft/personal account like Hotmail/outlook.com
I am not receiving emails security / verification emails in my spam or junk folders.

Adam Peck 0 Reputation points

2026-04-02T18:49:43.69+00:00

nothing suggested worked to solve the issue.
Adam Peck 0 Reputation points

2026-04-02T18:50:33.56+00:00

it happens across all outlook email synced accounts (laptop, cell phone app, etc.)
Victor1-V 12,350 Reputation points Microsoft External Staff Moderator

2026-04-03T13:36:07.7766667+00:00
Hi Adam Peck,

If you are experiencing the same issue as the original poster - that is, not receiving third‑party security or verification emails and the steps above did not resolve it - then the next appropriate step is to contact Microsoft Support directly. Since this is a public, user‑to‑user forum, contributors here don’t have access to backend mail‑delivery logs or enforcement systems once standard troubleshooting has been exhausted.

To contact Microsoft Support via chat, please follow these steps:

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Outlook issue" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Outlook".

Look for and click on "Chat with a support agent in your web browser".

Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

Explain your situation clearly: Be concise but provide all the relevant details.

If your situation is partially similar or different from the original issue, it would be best to create a new thread and include as much detail as possible (account type, affected senders/domains, timeframe, and troubleshooting already attempted). That will allow community members and support experts to assist you more effectively.
J-Zizzle 0 Reputation points

2026-07-10T16:35:19.6066667+00:00

I've been having the same problem for over a year now. I cannot get a verification email from any third party source at all to my microsoft.com email account. I've already gone over the basics multiple times. I have put every source I've tried into my whitelist, checked folders (Inbox, Deleted, Junk, etc), checked filtering rules, made sure the email address is correct. Nothing helps. This isn't a case of something basic. I can always get normal email from each source without issue. But once I try to get some kind of verification email, like from a password reset, those never arrive.
Victor1-V 12,350 Reputation points Microsoft External Staff Moderator

2026-07-13T14:48:51.4766667+00:00

Hi J-Zizzle,

I understand that regular emails arrive normally, but verification and password-reset messages from multiple third-party services do not, even after you have checked all folders, filtering rules, Safe Senders, and the email addresses used.

As fellow users on this forum, we cannot review Outlook.com delivery records or retrieve messages that may have been filtered before reaching your mailbox. Since you have already completed the usual checks, please follow my provided steps above to contact Microsoft Support for further investigation.

When contacting support, provide a few recent examples, including the sending service or domain and the exact date and time each verification message was requested. If possible, also ask the sender for the Message-ID or other delivery details. Please share this information privately with the support agent rather than posting it publicly.

I hope this helps.

2 answers

Your answer

Adam Peck 0 Reputation points

2026-04-02T18:49:43.69+00:00

nothing suggested worked to solve the issue.
Adam Peck 0 Reputation points

2026-04-02T18:50:33.56+00:00

it happens across all outlook email synced accounts (laptop, cell phone app, etc.)
Victor1-V 12,350 Reputation points Microsoft External Staff Moderator

2026-04-03T13:36:07.7766667+00:00

Hi Adam Peck,

If you are experiencing the same issue as the original poster - that is, not receiving third‑party security or verification emails and the steps above did not resolve it - then the next appropriate step is to contact Microsoft Support directly. Since this is a public, user‑to‑user forum, contributors here don’t have access to backend mail‑delivery logs or enforcement systems once standard troubleshooting has been exhausted.

To contact Microsoft Support via chat, please follow these steps:

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Outlook issue" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Outlook".

Look for and click on "Chat with a support agent in your web browser".

Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

Explain your situation clearly: Be concise but provide all the relevant details.

If your situation is partially similar or different from the original issue, it would be best to create a new thread and include as much detail as possible (account type, affected senders/domains, timeframe, and troubleshooting already attempted). That will allow community members and support experts to assist you more effectively.
J-Zizzle 0 Reputation points

2026-07-10T16:35:19.6066667+00:00

I've been having the same problem for over a year now. I cannot get a verification email from any third party source at all to my microsoft.com email account. I've already gone over the basics multiple times. I have put every source I've tried into my whitelist, checked folders (Inbox, Deleted, Junk, etc), checked filtering rules, made sure the email address is correct. Nothing helps. This isn't a case of something basic. I can always get normal email from each source without issue. But once I try to get some kind of verification email, like from a password reset, those never arrive.
Victor1-V 12,350 Reputation points Microsoft External Staff Moderator

2026-07-13T14:48:51.4766667+00:00

Hi J-Zizzle,

I understand that regular emails arrive normally, but verification and password-reset messages from multiple third-party services do not, even after you have checked all folders, filtering rules, Safe Senders, and the email addresses used.

As fellow users on this forum, we cannot review Outlook.com delivery records or retrieve messages that may have been filtered before reaching your mailbox. Since you have already completed the usual checks, please follow my provided steps above to contact Microsoft Support for further investigation.

When contacting support, provide a few recent examples, including the sending service or domain and the exact date and time each verification message was requested. If possible, also ask the sender for the Message-ID or other delivery details. Please share this information privately with the support agent rather than posting it publicly.

I hope this helps.

Answer 1

Dear KA D,

Thank you for your post on the Microsoft Q&A Forum. I understand you're having trouble receiving security and verification emails from other services in your Outlook.com or Hotmail account. I know how frustrating this can be, and since the emails aren't even in your junk folder, the issue is likely with an email filter or setting.

To help resolve this, here are the most effective steps you can take.

Step 1: Whitelist the Senders

The most effective way to ensure that these specific emails are delivered is to add the sender's address or domain to your Safe Senders list.

Sign in to your Outlook.com account on the web.
Click the Settings gear icon in the top-right corner, and then select View all Outlook settings.
Navigate to Junk email.
Under the Safe senders and domains section, click + Add.
Type the email address or the domain (e.g., account.google.com, paypal.com) of the service sending you the code, and then press Enter.
Click Save.

Step 2: Check Your Inbox Filters

Sometimes, emails can be filtered into different tabs or folders.

If you are using Focused Inbox, be sure to check the "Other" tab, as these types of emails can sometimes be routed there.
Review your Inbox rules to ensure you don't have a custom rule that is automatically moving or deleting these emails. You can find this under Settings > Mail > Rules.

Step 3: Verify Blocked Senders and Mailbox Storage

It is also a good idea to confirm you haven't accidentally blocked the sender or that your mailbox is not full.

Check the Blocked senders and domains list under the Junk email settings to ensure the sender is not listed there.
Go to Settings > General > Storage to make sure your mailbox is not full, as this would prevent all new emails from being delivered.

If you have tried all of these steps and are still not receiving the verification emails, please let us know. We can then do some further investigation.

We look forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Lisa Polloni 0 Reputation points

2026-08-23T00:15:07.18+00:00

nothing suggested worked to solve the issue

Answer 2

IGYQ 21,860 Independent Advisor

Hi,

Can you confirm if you are using a Microsoft account? Can you check if it is the same issue when check your email through you webmail?

KA D 0 Reputation points

2025-09-25T15:43:58.6+00:00

yes, I am using outlook and on web.