Removing a "Connected to Windows" account from Edge

Question

Removing a "Connected to Windows" account from Edge

Maralok 46

I have an issue on a server that when I use Edge, it always prompts me to use a specific account with Microsoft services like seen below:

User's image

The account it displays me belongs to a test environment that I will only use very rarely, so I want to get red of its sign-in. As long as the above sign-in is active in Edge, it keeps prompting me to select an account at least 20 times a day when using Microsoft services.

I tried the following solutions:

"Restore settings to their default values" in Edge
Resetting sync data from Edge
Reinstalling Edge
Deleting the entire Windows user profile and re-creating it

AI suggests that I go to Settings -> Accounts -> Access Work or School but that doesn't exist on servers. It also suggests to use Control Panel -> User Accounts -> Manage Credentials but that one is already empty after deleting my profile. It also suggests to use the "Forget Account" on the sign in options but that option is in the kebab menu which is not available on this account (see screenshot). It also suggests to go to "edge://settings/profiles" and sign out there, but that account isn't signed in there. I

How can I get rid of this account?

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Answer accepted by question author

Anonymous

Dear Maralok,

Thank you for reaching out to the Microsoft Q&A.

You've done an excellent job of troubleshooting already. The key to solving this lies in the phrase "Connected to Windows". This tells us the account isn't just a saved browser credential; it's registered with the operating system itself. Since you're on a server, the usual "Access work or school" GUI is not available.

You could try following these steps below:

Use dsregcmd to disconnect the account:
- Press Windows + X, select Terminal (Admin) or Windows PowerShell (Admin)
- Run this command:
```
     dsregcmd /status
```
- Look at the output. You are specifically interested in the AzureAdJoined and WorkplaceJoined states under the "Device State" section. It's highly likely one of these will be YES. You might also see the problematic account email (ad***) listed under "User State" or "SSO State".
- If the device is joined, you can force it to leave the domain. This will remove the "Connected to Windows" account. Run the following command:
```
     dsregcmd /leave
```
- Reboot the server after running the command.
Try to launch the Settings page via a URL:
- Press Win + R to open the Run dialog.
- Type ms-settings:workplace and press Enter.
- If a window opens, it might be the hidden "Access work or school" page. Look for the ad*** account, select it, and click Disconnect.

I wish this could help. Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

Maralok 46 Reputation points

2025-09-23T20:21:59.4933333+00:00

Thanks, "dsregcmd /leave" made that account disappear.
Anonymous

2025-09-23T21:37:55.14+00:00

Dear Maralok,

We are happy to know that everything is now working on your end.

Thanks for your patience and understanding. Have a good day!

Best regards.
Thomas Lindo 25 Reputation points

2026-04-17T13:22:58.6133333+00:00

Thanks the second option helped.
Johan L. Pingree 0 Reputation points

2026-08-09T14:44:47.6033333+00:00

Did not work for me, ms-settings:workplace does not bring up the expected window. I can only access the Edge Accounts: Email & accounts, and there is no option to remove the account, only to manage it. This seems like a flaw in Windows 2025 server. An administrator should have the permissions to control any account on the system regardless of where the account resides. I cannot believe that I may have to rebuild this DC in order to get rid of that account, what a waste of my time.

1 additional answer

Your answer

Maralok 46 Reputation points

2025-09-23T20:21:59.4933333+00:00

Thanks, "dsregcmd /leave" made that account disappear.
Anonymous

2025-09-23T21:37:55.14+00:00

Dear Maralok,

We are happy to know that everything is now working on your end.

Thanks for your patience and understanding. Have a good day!

Best regards.
Thomas Lindo 25 Reputation points

2026-04-17T13:22:58.6133333+00:00

Thanks the second option helped.
Johan L. Pingree 0 Reputation points

2026-08-09T14:44:47.6033333+00:00

Did not work for me, ms-settings:workplace does not bring up the expected window. I can only access the Edge Accounts: Email & accounts, and there is no option to remove the account, only to manage it. This seems like a flaw in Windows 2025 server. An administrator should have the permissions to control any account on the system regardless of where the account resides. I cannot believe that I may have to rebuild this DC in order to get rid of that account, what a waste of my time.

Answer 1

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