I get white screen when I'm trying to login to teams at my android phone

Ioannou Dimitrios 30 Reputation points
2025-10-03T08:13:22.52+00:00

I get white screen when I'm trying to login to teams at my android phone. I tried everything clear cache - data - deinstall the application with no results

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
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Phoebe-N 10,685 Reputation points Microsoft External Staff Moderator
2025-10-03T09:34:11.23+00:00

Hi @Ioannou Dimitrios

Welcome to Q&A Community! 

To  make sure we're aligned and avoid from any misunderstanding, please let me know a few details about your issue by answering these questions: 

  1. Are you signed in with a personal account (e.g., @hotmail.com, @outlook.com), an education account (e.g., @school.edu), or a work account (e.g., @yourcompany.com)? 
  2. Could you confirm that the network was stable during the process? 
  3. Does the issue happen in Teams web? 
  4. Are you using Classic Teams or New teams? 
  5. Does the issue happen after recent changes?  
  6. Have you tried logging into Teams on another device to see if you can sign in? If you can, it could be device-related issue. 
  7. Are there any errors while trying to sign in? A screenshot (with personal information hidden) would be ideal. 

Your confirmation would be very helpful! 

In the meantime, versions incompatibility may cause the issue where you couldn't sign in. Therefore, kindly check if your Teams and OS version are up to date. 

Please read this article Update Microsoft Teams - Microsoft Support for detailed instructions on updating Teams. 

For Android, kindly refer to this article Android versioning support for Teams devices - Microsoft Teams | Microsoft Learn. As Teams is compatible with the most recent major Android versions, if your device runs an older version, you will need to update it. 

I look forward to your confirmation and feel free to let me know any further details regarding the issue. I am happy to support you. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  1. Alex 0 Reputation points
    2026-08-07T15:02:02.5633333+00:00

    Hello, same problem today August 2026 on Android 13. Teams, Outlook, Onedrive makes white screen after entered company email address. I cleared cache for all apps, delete all apps, restart the smartphone, update Chrome, System Webview without any improvements. This occurs after changed my work password, but since then I’ve been unable to log in to the applications. The usual Microsoft login page won’t load. I just get a blank screen.

    About emails, I’ve found a workaround using a different application and all is working, but not for Teams or OneDrive. Please find a quick solution.

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  2. Ioannou Dimitrios 30 Reputation points
    2025-10-06T09:48:14.17+00:00

    Hi , many thanks for your prompt response. Please consider this case closed

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