Unable to receieve support email from Discord.com

Question

Unable to receieve support email from Discord.com

Tsoot 20

I've recently been backdoored, and my account for Discord has been stolen. The hacker has taken steps to ensure that I do not receive emails from Discord support, such as blocking the emails and making a rule stopping their emails from going to my inbox. I've made sure my filter is set to all, I've even added all of Discord's accounts to a safe mailing list. Despite having fixed these issues, I still can't receive emails from them. Is there anything else they could've done to stop emails from being sent to me?

Nicholo Cuenca 0 Reputation points

2026-05-25T11:56:00.4+00:00

@Tsoot , this honestly sounds like the attacker set up more than just a blocked sender. If your Outlook account was compromised, they may have created inbox rules, forwarding rules, or Sweep settings that silently delete or redirect Discord emails before you ever see them. Check:

• Settings → Mail → Rules • Settings → Mail → Forwarding • Junk Email / Blocked Senders • Deleted, Archive, and Recover Deleted Items

I’d also strongly recommend reviewing your Microsoft account’s recent activity and security info in case they added recovery methods or aliases. If Discord emails still never appear anywhere, there’s also a chance the email tied to your Discord account was changed by the attacker.
Tsoot 20 Reputation points

2026-05-25T12:03:13.7933333+00:00

@Nicholo Cuenca They had, but I have since disabled any rules, forwarding, blocked senders that they have added, I even went and added all of Discord's support emails to a mailing list. I was trying to create a support account, which is separate from the main Discord account, so I can create a ticket to get all the email attached to the main-site Discord account reverted.

The issue only seemed to resolve once I added the m.discord.com domain to my safe senders, too.
kallum 0 Reputation points

2026-08-22T14:21:22.7533333+00:00

Im having this issue aswell. i have removed the rules added to my email and i have removed the discord blocked emails also i have added them to my safe emails however the emails still wont come through can anyone please help.

Answer accepted by question author

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Nicholo Cuenca 0 Reputation points

2026-05-25T11:56:00.4+00:00

@Tsoot , this honestly sounds like the attacker set up more than just a blocked sender. If your Outlook account was compromised, they may have created inbox rules, forwarding rules, or Sweep settings that silently delete or redirect Discord emails before you ever see them. Check:

• Settings → Mail → Rules • Settings → Mail → Forwarding • Junk Email / Blocked Senders • Deleted, Archive, and Recover Deleted Items

I’d also strongly recommend reviewing your Microsoft account’s recent activity and security info in case they added recovery methods or aliases. If Discord emails still never appear anywhere, there’s also a chance the email tied to your Discord account was changed by the attacker.
Tsoot 20 Reputation points

2026-05-25T12:03:13.7933333+00:00

@Nicholo Cuenca They had, but I have since disabled any rules, forwarding, blocked senders that they have added, I even went and added all of Discord's support emails to a mailing list. I was trying to create a support account, which is separate from the main Discord account, so I can create a ticket to get all the email attached to the main-site Discord account reverted.

The issue only seemed to resolve once I added the m.discord.com domain to my safe senders, too.
kallum 0 Reputation points

2026-08-22T14:21:22.7533333+00:00

Im having this issue aswell. i have removed the rules added to my email and i have removed the discord blocked emails also i have added them to my safe emails however the emails still wont come through can anyone please help.

Answer 1

Chloe-V 11,695 Microsoft External Staff Moderator

Hi Tsoot,

Welcome to Microsoft Q&A forum.

To quickly narrow down why you’re not receiving emails from Discord/Discord Support, could you please share the details below?

What type of mailbox are you using, and how are you accessing it?
- Outlook.com/Hotmail on the web, or the Outlook app (Windows/Mac/mobile)?
Which emails are you not receiving?
- Only replies from Discord Support, or also Discord verification/password reset emails?
- Are emails from other services arriving normally?
Have you checked the following locations (and do you see any Discord emails there)?
- Junk/Spam, Deleted Items, Archive, and the Other tab (if Focused Inbox is enabled).
Please check and let me know what you see in Outlook.com Settings:
- Mail > Rules: is there any rule related to “discord”, “support”, “ticket”, or “m.discord.com” (move/delete/redirect, or “stop processing”)?
- Mail > Sweep: is there any Sweep setting that automatically moves/deletes emails from Discord?
- Mail > Forwarding: is forwarding enabled to an unfamiliar address?
- Junk email: under Blocked senders and domains, is any Discord-related domain blocked by mistake?
What have you added under “Safe senders/domains”?
- Note: Discord may send legitimate emails from ******@m.discord.com domain, so please confirm whether you have whitelisted this domain.

Once I have the information above, I’ll advise the most appropriate next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Tsoot 20 Reputation points

2026-05-25T11:50:24.1566667+00:00

I am using the web browser version of Outlook

I am trying to create a support account to make a claim that my Discord account has been stolen (they've changed the email attached to it, I've already had a speak with Discord support but they can't do anything until I manage to make a claim from the email that was originally attached). Other emails seem to be fine in receiving Discord's emails - attached shows my first attempt at making a Discord support account.

I've checked every location you have listed, including obscure folders like the RSS feeds folder, and nothing is there.

I checked my junk mail settings, and made sure it was on standard instead of strict, and made sure that Discord was not a blocked sender (they originally were, but this issue was resolved, and their emails still do not arrive in my inbox.)

The hacker had created a rule (which has been deleted) that was blocking emails from Discord; now there are no rules. After fixing this, it still does not arrive in my inbox.

There have been 0 sweep rules made

It is not forwarding to any other email, out of curiosity during my testing, I turned it on to see if it would forward to an alternate account, and it didn't.

Okay, I've just finished writing this all out, and thought I should try to add the m.discord.com domain too and then test. This has now worked for me. Thank you so much for your help - I really appreciate it!
Chloe-V 11,695 Reputation points Microsoft External Staff Moderator

2026-05-26T07:14:45.37+00:00

Hi Tsoot,

Glad to hear you were able to resolve the incident. Please let us know if you encounter any further issues.