Unable to link my accenture ID

Simna Krishnan 0 Reputation points
2026-06-09T08:24:29.6033333+00:00

Hi Team

Im unable to link my accenture ID "@accenture.com" to my personal login "@gmail.com". Could you pls support sync them?

Thanks

******@accenture.com Error Screenshot - Acc ID link.pdf

Microsoft Edge | Profile, sync, and sign in | Windows 10
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  1. AI answer

    2026-06-09T08:24:41.6333333+00:00

    Linking or “syncing” a corporate Accenture account and a personal Gmail-based account into a single identity is not supported.

    Relevant behaviors from the provided information:

    • For Services Hub, sign-in is only possible with the email account that was originally registered; using a different email requires being reinvited with that other email. Accounts cannot be merged or arbitrarily switched to a different sign-in identity.
    • For Microsoft Q&A / Learn, older profiles and contributions cannot be migrated or linked to a new profile; content remains unlinked and anonymous when moving to the new platform.

    By analogy, an Accenture work account (managed by Accenture’s tenant) and a personal Gmail-based account (a separate Microsoft account or third-party identity) are distinct identities and cannot be merged or “synced” into one.

    To proceed:

    • Use the Accenture account only for work resources and services that require the corporate identity.
    • Use the personal Gmail/Microsoft account for personal services.
    • If access to a given Microsoft service needs to move from one email to another, the owner/admin of that service must explicitly invite or register the other email as a separate user (for example, as described for Services Hub).
    • For any Accenture-specific linking or SSO issues, contact the Accenture internal IT/help desk, since only the organization’s administrators can change how the Accenture ID is used.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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