Surface pro 11 does not go to sleep nor hibernate despite the power settings set

On Surface Pro (11th Edition), sleep and hibernate behavior is controlled both by Windows power settings and firmware/driver power management. If the device doesn’t go to sleep or hibernate even though the settings are configured, use the following checks and adjustments:

1. Confirm how sleep/hibernate are supposed to work on Surface
   Surface devices support these power states:
   • Sleep: low‑power state; can be entered by pressing the power button, using Start > Power > Sleep, closing the Type Cover/keyboard, or closing the device.
   • Hibernate: Surface Pro will typically enter hibernate automatically after several hours of inactivity; it is disabled on Surface Studio only.
   Make sure sleep is being triggered in one of these supported ways (power button, Start menu, closing the cover) and not just by expecting hibernate to occur immediately.
2. Verify Windows power button and lid actions
   Ensure Windows is actually configured to put the device to sleep/hibernate when you expect:
   • Open Control Panel > System and Security > Power Options.
   • Select Choose what the power buttons do.
   • Select Change settings that are currently unavailable.
   • For When I press the power button and (on a laptop) When I close the lid, set the desired action (typically Sleep).
   • Select Save changes.
3. Check that Hibernate is enabled in shutdown settings
   If expecting hibernate from the Start menu or as a timeout state:
   • Open Start > Settings > System > Power & sleep > Additional power settings.
   • Select Choose what the power button does > Change settings that are currently unavailable.
   • Under Shutdown settings, ensure Hibernate is checked (if available), then Save changes.
4. Update Surface Pro 11 firmware and drivers
   Recent updates for Surface Pro (11th Edition) include power‑management optimizations that affect wake and hibernate behavior, such as delaying transition into hibernate and fixing unexpected shutdowns.
   • Go to Settings > Windows Update and install all available updates for Surface Pro (11th Edition) running Windows 11 Version 24H2 or greater.
     Updated Surface Integration and power components can correct issues where the device fails to transition properly into sleep or hibernate.
5. Check for devices or drivers blocking sleep
   If the device stays on (fans, lights) instead of fully entering sleep, a device or driver may be preventing the transition. Common culprits include network adapters and USB devices.
   Steps typically used on Windows PCs:
   • Open Device Manager.
   • Under Network adapters, open the properties of the active adapter (for example, Intel Wi‑Fi 6).
   • On the Power Management tab, adjust wake/allow‑turn‑off options if needed (for example, uncheck “Allow this device to wake the computer” if the device keeps waking immediately).
   • Ensure chipset/graphics/network drivers are up to date via Windows Update and, where applicable, Surface updates.
6. Review Intune or policy‑based power restrictions (managed devices)
   If the Surface Pro 11 is managed by Intune or another MDM, device restrictions can override local sleep/hibernate behavior:
   • Intune power settings can force specific actions for the power button and sleep button (Sleep, Hibernate, Shutdown, or No action) and can enable/disable Hybrid sleep.
   • If policies set the power or sleep button to No action, or disable sleep/hibernate, the device will not enter those states even if local settings appear correct.
     In that case, the admin should review the Intune device configuration profile for Windows power settings and adjust them (for example, set Sleep or Hibernate instead of No action, and enable hybrid sleep if desired).
7. Observe actual behavior when attempting sleep/hibernate
   To narrow the issue:
   • Use Start > Power > Sleep and watch whether the screen turns off and the device quiets down, or whether it remains fully powered.
   • Leave the device unused for several hours to see if it eventually enters hibernate (expected on Surface Pro; hibernation is only disabled on Surface Studio).
     If it never transitions, focus on driver updates, Surface firmware updates, and any management policies as above.

If, after confirming Windows power options, Surface updates, and management policies, the device still refuses to enter sleep or hibernate, the next step is typically to collect details (exact OS build, update history, and any management policies) and engage support, as persistent power‑state failures on a specific Surface model can be caused by firmware or driver issues.

References:

• Shut down, sleep, or hibernate your PC
• Surface device power states
• Windows device settings to allow or restrict features using Intune
• Surface Pro (11th Edition) update history
• PC Only Shows a Black Screen but Won’t Turn Off in Sleep Mode - Microsoft Q&A
• Which are the SLEEP and HIBERNATE keys, and how do I wake up the computer? - Microsoft Q&A