Managing permissions and login credentials to access Microsoft Advertising accounts
Newly created account suspended for "Egregious Policy" hours after creation — no payment method or business address ever added, appeal upheld with no explanation
Nature of the issue:
I created a new Microsoft Advertising account. Within hours of account creation — before I had added a business address or any payment method — the account was suspended for violation of the Microsoft Advertising Egregious Policy. At the time of suspension, the only activity on the account was draft campaigns; nothing had gone live. After the suspension, I was able to complete the advertiser verification.
Since no payment method or payer information was ever added to the account, an "obfuscation of advertiser or payer identity" issue should not be possible — there was no payer on file to mismatch against anything. I have reviewed the account and the website (aidocs.com) and cannot find any content that would fall under "facilitating illegal practices or content." This is also not a case of circumventing a prior suspension — the client has no previous Microsoft Advertising account.
I submitted an appeal explaining the above, and it was upheld with no additional detail on which specific policy was triggered or what corrective action would be needed.
I'm requesting that this case be escalated to the Review & Compliance Team for manual human review, since the account had completed AIV and had no payment/billing information present at the time of the automated suspension. I'm happy to provide any further documentation needed to verify the business and account legitimacy.
Thank you
Microsoft Advertising | Accounts, profiles, and login | Account access
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