Managing profiles, sync settings, and sign-in options in Edge on macOS
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|| | -------- | I am trying to redownload and play Minecraft: Java Edition on my Mac after a few years away, but I am unable to launch the full game.
The Problem: Whenever I log into the launcher, it only gives me the option to "Buy Now" or play the demo, even though I have previously purchased the game on this account.
Account Verification: I am certain this is the correct Microsoft email address associated with my game license, as I can see official Minecraft/Mojang verification emails sent to this exact inbox dating back to 2015 with the most recent being from 2022, i have included the initial recipt of purchase of the game and the most recent email.
Troubleshooting already completed:
Verified I am selecting Minecraft: Java Edition on the sidebar (not the Windows version, since I am on macOS).
Fully logged out of the launcher, restarted the app, and logged back in.
Attempted to use a trusted third-party launcher (Lunar Client), which encountered the exact same issue validating my game license.
Logged into Minecraft.net with this Microsoft account, where the profile page also incorrectly prompts me to buy the game.
I believe there may be a system-side issue with how my account migration synced, or the license is failing to communicate with my Microsoft ID. Could you please check the backend status of the Java Edition license for this email address?
Managing profiles, sync settings, and sign-in options in Edge on macOS
Hello, Sophie Ford Burt.
In this case, I recommend contacting both Microsoft (Xbox) support and Minecraft support directly. Let them check which side has failed and fix it.
To contact Microsoft (Xbox), select chat on the page: https://support.xbox.com/en-US/help/games-apps/game-titles/minecraft-info , at the same time, pay attention to the warning at the page title.
To contact Minecraft support, fill out the form on the page: https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811 (the form will be displayed after checking for the bot).
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