Trapped in Microsoft Ads Suspension Loop Due to Contradictory Support Agent Instructions

Hello,

I am a new advertiser trapped in an automated suspension loop caused entirely by conflicting setup instructions from two different Microsoft Advertising support representatives. I need a human moderator or engineering support to review the case notes and manually unlink my accounts.

Here is exactly what happened:

1. Account #1 (Misconfigured by Rep): During my onboarding call, the representative instructed me to classify my account as “Business Selling Products.” However, Gamebyte Studio is a creative brand name, not a registered corporation or LLC. I am an individual advertiser. The automated system flagged the account for Misrepresentation/Identity Mismatch because business entity documents do not exist. Support confirmed this account was broken and could not be changed.
2. Account #2 (Created by Rep, ID Verified): A second representative confirmed the first account was ruined and instructed me to create a brand new Manager Account while on the phone with him. He guided me to set it up correctly as an Individual Advertiser. I uploaded my official government ID, and I successfully received the email stating: “Your advertiser identity has been verified.”
3. The Automation Loop: Immediately after Account #2 was successfully verified, the automated system flagged it as a "Related Account" to Account #1 and suspended it. The system thinks I am trying to bypass a ban, when in reality, I was following the exact, direct guidance of Microsoft Ads Support.

Currently, the system will not let me appeal Account #2 because it is forcing me to verify Account #1 first—which is impossible because Account #1 requires business documents that do not exist.

I am acting in complete good faith and just want to use the platform. Could a moderator please escalate this to the Policy/Compliance team so they can manually review the internal support notes, permanently delete/close the broken Account #1, and reinstate Account #2?

Thank you.