Mutiple Accounts and Subscription to an Account that no longer exists

Question

Mutiple Accounts and Subscription to an Account that no longer exists

Peter Holly 20

Hi,

I have two live account, both using the same email address. One is a personal account and the other is a work account. I had another account using a different email address which I arranged to have closed down. It is now closed because I can no longer access that account. The closed account included monthly payment for Microsoft Teams online service. I cannot access the Admin Centre to cancel this payment. That is problem number one. I still want to retain Microsoft Teams but I want it under the active work account.

The only way I can think of proceeding is to block future payments for the Microsoft Teams online service under the account that has been closed and to start a new Microsoft Teams subscription under one of the other accounts

Email address with the account that is active: [Moderator note: Personally Identifiable Information removed]

Email address with the account that is closed: [Moderator note: Personally Identifiable Information removed]

Can you assist?

Peter

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Jay Tr 14,310 Microsoft External Staff Moderator

Hi Peter,

Thank you for reaching out and for sharing your experience in detail.

To better assist, I have initiated a private message session to provide you with information regarding the tenant. When you have a moment, please click View messages to review the details.

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Thank you for your time and patience. I'm looking forward to your response.

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