This is not a work account. You have attempted to sign in with a personal account. Please try again with an account associated with an organization.

Welcome P,

I understand how frustrating it can be when trying to sign in to Microsoft Edge and enable sync, you receive the message: "This is not a work account. You have attempted to sign in with a personal account. Please try again with an account associated with an organization." 

Before proceeding, could you please clarify:  

• Are you signing in to Edge with a personal Microsoft account (such as Outlook.com, Hotmail.com, or Live.com), or with a work/school account? 
• Does this happen on a personal device or on a device managed by a company or school? 

In the meantime, you can try these steps below to troubleshoot the issue 

Option 1: Check the account type  

• Sign in at https://account.microsoft.com 
• Confirm that the account is a personal Microsoft account 

Option 2: Check whether Edge is managed  

• Open Edge 
• Type edge://management in the address bar 
• Check whether it indicates the browser is managed by an organization 

Option 3: Remove and re-add the Edge profile  

• Open Edge Settings > Profiles 
• Remove the affected profile 
• Restart Edge 
• Add the profile again and sign in 

Option 4: Check Sync settings  

• Open Edge Settings > Profiles > Sync 
• Verify that sync is available and not disabled 

Option 5: Update Microsoft Edge  

• Open Edge Settings > About Microsoft Edge 
• Install any available updates and restart the browser 

I hope the steps above help you deal with your issue.  

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

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