Same small group of external members repeatedly, silently removed from Teams group chat — not tied to Guest vs. External status

Claudia Catlett 0 Reputation points
2026-07-24T22:07:35.6566667+00:00

I manage a Teams group chat (business tenant, 64 members across ~37 external domains) that's experienced repeated, unexplained removals of the same handful of external members over nearly two months — July 1, 13, 14, 16, 20, 22, 23, and 24.

Key details that rule out the usual explanations:

  • It's always the same small group — 5 specific individuals across 4 different external domains (not a rotating or random set from the 60+ members). Two of the affected individuals share the same domain, which makes me suspect this may be domain-level rather than purely account-level — I'd expect any additional user from those same domains to be affected too, though I haven't tested that directly.
  • Doesn't appear tied to Guest vs. External status. I'm partway through bulk-inviting members as B2B guests via Entra ID (not yet complete), and removals have happened both before and during that process — so this doesn't look like something that'll resolve just by converting people to Guest status, though I can't fully rule that out until the conversion is complete.
  • The chat's own activity log shows the removal as unattributed — every deliberate add/remove I perform is logged as "Claudia Catlett removed/added X," but these recurring removals show only "[Name] and 4 others were removed from the chat," with no actor named at all.
  • Purview Audit search for ChatMemberRemoved returns zero results for these events, despite MemberAdded logging correctly for the same chat.
  • I'm the chat creator, hosted under my own tenant (confirmed via activity log), so this isn't the "creator account disabled" scenario some other threads describe.

I have an active Microsoft support ticket open on this, but it's been slow-moving. Posting here in case anyone's seen this specific pattern — a consistent small group getting silently ejected regardless of Guest/External status, chat-wide federation otherwise stable — rather than the more commonly reported "guest access breaks broadly" issue.

Happy to share screenshots of the activity log showing the unattributed removal pattern if useful.

Microsoft Teams | Microsoft Teams for business | Chats | Group chats
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  1. Claudia Catlett 0 Reputation points
    2026-07-25T04:18:18.1533333+00:00

    Thank you for checking on my ticket.

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  2. Huy-K 13,985 Reputation points Microsoft External Staff Moderator
    2026-07-25T00:36:23.8633333+00:00

    Dear @Claudia Catlett,

    To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

    Could you share your ID ticket in private message?

    User's image

    Since this is a domain level, none of moderators could help you with this, I could only help you to check and push it faster.

    As a moderator, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. Our role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

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