I can't delete accounts that I no longer have access of on the Teams app

Question

I can't delete accounts that I no longer have access of on the Teams app

E C 5

There are a couple of accounts from a few years ago when I was in college that are still on the Teams app and I can't seem to get rid of them. Please help me delete these accounts from the app. Thank you

0 comments

1 answer

Your answer

Answer 1

Henry-N 16,325 Microsoft External Staff Moderator

Hi @E C,

Thank you for posting your question to the Microsoft Q&A forum.

Regarding that you can't delete account that you no longer have access on the team app. I'd like to gather a bit more information to better understand.

Are these old college accounts still listed on the Teams sign-in screen, or are they appearing after you've already signed in?
Which version of Teams are you using: the new Teams desktop app, classic Teams, Teams on the web, or the mobile app?
Which operating system are you using: Windows or macOS?
Have you already tried signing out of the old accounts or removing them from your device's account settings?
Do you receive any error message when attempting to remove the accounts?
If possible, please share a screenshot of what you're seeing (with any personal information hidden).

This information will help narrow down whether the accounts are being stored by Teams itself, account settings, or cached credentials.

Thank you for your patience and understanding. I look forward to your update.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Henry-N 16,325 Reputation points Microsoft External Staff Moderator

2026-07-28T14:02:09.9033333+00:00

Hi @E C,

Just want to check if you have any new update on the issue feel free to share here. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.
Scott S 0 Reputation points

2026-08-20T14:50:34.3033333+00:00

I cannot speak for the OP, but I have a similar issue in the iphone app. The account in question requires two-factor authentication. However, the account also no longer exists. It's like Schrödinger's account. All instructions say to simply log out of the account in Teams. However, to do so, I must first verify my identity by logging in and going through 2-factor authentication. Which I cannot do because it doesn't exist. I haven't found a place in settings where I can simply unlink the account with Teams. Please help.