Advertiser account suspended before billing or ads were active. We bought the domain in 2023

Hugh W 0 Reputation points
2026-07-27T19:56:32.4233333+00:00

I'm looking for guidance on an advertiser account that was suspended within hours of creation.

Timeline:

  • New AI Docs advertiser account created.
  • Three draft campaigns created.
  • No business information entered.
  • No payment method added.
  • No ads approved or served.
  • Advertiser Identity Verification completed successfully afterward.
  • Appeal denied with "egregious violations," but no specific policy was identified.

AI Docs acquired the aidocs.com domain in 2023. The current owner, business, and website are unrelated to the domain's previous ownership.

We are trying to understand whether historical domain reputation or prior advertiser history associated with a previous owner could influence a new advertiser account.

If so, what documentation can we provide to demonstrate the change of ownership and have the domain evaluated based on the current business?

Case number: 7105543233

Thank you.

Microsoft Advertising | Accounts, profiles, and login | Account access

1 answer

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  1. Abinesh Magudeeswaran 90 Reputation points Student Ambassador
    2026-08-19T12:56:46.54+00:00

    Hi Hugh,

    Based on the timeline, it would be difficult to determine the exact reason for the suspension without access to the advertiser account and the enforcement details.

    A domain's previous ownership or historical reputation could potentially be relevant to automated advertising reviews, but the community cannot confirm whether that was the reason for this particular suspension.

    Since the appeal was already denied, I recommend contacting Microsoft Advertising Support and referencing case 7105543233. Explain that the domain was acquired in 2023 and that the current business and ownership are unrelated to the previous owner.

    It would be useful to provide documentation showing the change of ownership, such as:

    Domain purchase or transfer documentation

    Current business registration information

    Proof that the current business controls the domain

    Current website/business information

    Any other documentation requested by Microsoft Advertising

    Avoid creating additional advertiser accounts while the suspension is under review, as this could potentially trigger additional enforcement.

    Microsoft Advertising Support would be the appropriate team to determine whether the domain has historical signals associated with a previous owner and whether those signals can be reviewed in light of the current ownership.

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