Can you please restart my MongoDB cluster

Question

Can you please restart my MongoDB cluster

Umer Ahmed 40

I have been experiencing issues while connecting to MongoDB thats provisioned through CosmosDB. It fails with this error:
User's image

I have checked the knowledge base tried other troubleshooting steps and the only way for me to recover from this is if I can restart my MongoDB cluster. As I can't do it from the azure portal I need help from Azure support that can do this for me. If this is not the right forum please send me a link where I can log a support incident

thanks

Regards,

Umer

Umer Ahmed 40 Reputation points

2026-07-31T10:53:27.2166667+00:00

Can I get an update on this thread please
Ganesh Chelluri 190 Reputation points Microsoft External Staff Moderator

2026-08-03T15:54:57.1666667+00:00

Hi @Umer Ahmed ,

Since the issue requires investigation of your specific Cosmos DB account, please open an Azure Support request and provide the account details, region, timestamp of the failure, and the complete error message. The support team can then review the service health and determine whether any backend action is required.

If you can share the exact connection error here, we can also help review possible causes.
Ganesh Chelluri 190 Reputation points Microsoft External Staff Moderator

2026-08-04T17:01:40.0533333+00:00

Hi @Umer Ahmed ,

Just checking in to see if the information provided earlier was helpful. Please let us know if you need any additional details or assistance, and we’ll gladly continue supporting you.

Your answer

Umer Ahmed 40 Reputation points

2026-07-31T10:53:27.2166667+00:00

Can I get an update on this thread please
Ganesh Chelluri 190 Reputation points Microsoft External Staff Moderator

2026-08-03T15:54:57.1666667+00:00

Hi @Umer Ahmed ,

Since the issue requires investigation of your specific Cosmos DB account, please open an Azure Support request and provide the account details, region, timestamp of the failure, and the complete error message. The support team can then review the service health and determine whether any backend action is required.

If you can share the exact connection error here, we can also help review possible causes.
Ganesh Chelluri 190 Reputation points Microsoft External Staff Moderator

2026-08-04T17:01:40.0533333+00:00

Hi @Umer Ahmed ,

Just checking in to see if the information provided earlier was helpful. Please let us know if you need any additional details or assistance, and we’ll gladly continue supporting you.