unable to log in into MS TEAMS on my Android (with Authentication app for verification)

Galina Havin 0 Reputation points
2026-07-30T22:17:31.19+00:00

Hello Microsoft Support Team,

I am unable to log in into MS TEAMS on my Android. It is asking to use the Authentication app for verification, which is trying to login to Microsoft account (business type) unsuccessfully. I am able to use Outlook on Android for this account and Teams on other devices successfully.

The steps I have followed: Removed my work account from Teams and Android, reinstalled Teams, restarted Android.

Please advise.

Thank you.

[Moderator note: personal info removed] 

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
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  1. Hani-Ng 13,470 Reputation points Microsoft External Staff Moderator
    2026-07-30T23:59:24.6366667+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Hi Galina Havin

    Because your account is work account, it is managed by your organization's IT department. Microsoft doesn't have direct access to reset authentication settings for organization-managed accounts. However, you can contact your organization's IT administrator and request a reset of your MFA settings by following this article: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

    If you are the only Global Administrator and you are completely locked out from the tenant. So, only Microsoft Support team can help you in this MFA issue. You might need to contact Microsoft via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.  

    (Note: We're not Microsoft support, this is a user-to-user support forum. Moderators have no backend access and cannot directly intervene in Microsoft products. We provide only technical guidance and best-practice recommendations based on reported issues).

    I hope this information helps and if you have any question, please feel free to ask via comment section,

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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