How to set my region back to India in personal information?

Ashkazz 0 Reputation points
2026-08-01T09:27:55.9533333+00:00

Hi, i still live in India, and somehow my location in the personal information tab just mysteriously relocated me to the American Samoa. how do i return my location to India, because i can not redeem anything useful in the rewards tab?

Microsoft Edge | Profile, sync, and sign in | Windows 10
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  1. TaoLi 105.6K Reputation points Independent Advisor
    2026-08-03T16:57:07.29+00:00

    You’re welcome! 😊

    Yes, at this point contacting Microsoft Support is the best option, since the region appears to be stuck on the account/Rewards side rather than being a Windows setting.

    When contacting them, mention that your actual location is India but your Microsoft account shows American Samoa, and that changing the Windows region and trying the account profile page did not fix it.

    Hope they can get the region corrected for you soon!

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  2. TaoLi 105.6K Reputation points Independent Advisor
    2026-08-02T11:39:40.1+00:00

    Yes, the Windows region can affect Microsoft Store/Rewards, but changing it back to India may not immediately update your Microsoft account region.

    From your screenshot, the account page appears to be stuck in a sign-in loop.

    Please try an Edge InPrivate window, sign in here first:

    https://login.live.com/

    Then open:

    https://account.microsoft.com/profile

    Check whether Country/Region can be changed to India.

    Also make sure you are not using a VPN/proxy. Microsoft Rewards is region-dependent:

    https://support.microsoft.com/en-us/accounts-billing/rewards/microsoft-rewards-regions

    If it still shows American Samoa, I recommend contacting Microsoft Rewards Support, as the region may need to be corrected on Microsoft’s side.

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  3. TaoLi 105.6K Reputation points Independent Advisor
    2026-08-01T13:18:33.81+00:00

    Hi,

    Since you still live in India, first sign in to your Microsoft account here:

    https://account.microsoft.com/profile

    Select “Edit profile info”, change “Country or region” from American Samoa to India, then save the changes. Microsoft officially confirms that the account region can be changed from this page.

    Also make sure Windows is set to India under Settings > Time & language > Language & region > Country or region.

    For Microsoft Rewards, avoid using a VPN or proxy. Rewards must be redeemed in the same region as your Microsoft account/current market, and India is currently a supported Rewards region.

    If the account profile will not let you change the region, or Rewards still shows American Samoa after changing it, please contact Microsoft Rewards Support through the “Contact us” option here:

    https://support.microsoft.com/en-us/accounts-billing/rewards/how-to-redeem-microsoft-rewards-points

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