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Since the May 2025 Skype retirement, the Skype Dial Pad won't connect any call. Every attempt, on every device, returns: "To make this call, Skype needs permission to use your microphone."
Microsoft Teams audio and video calls work perfectly on the same devices — iMac (Edge, Firefox, Chrome, desktop Teams app) and Android (Teams, Firefox, Chrome). Only the Dial Pad fails.
Already tried: reinstalled apps, multiple browsers, reset mic permissions, another headset, cleared cache. No change.
Since only the Dial Pad fails and it follows the account across all devices, this looks account- or service-side rather than a local mic setting. Is this a known Dial Pad provisioning issue after the Skype retirement, and how is Dial Pad calling restored on the account?
Accessing and using Microsoft Teams on smartphones and tablets across platforms
Skype Dial Pad returns "needs permission to use your microphone" on every device, despite mic working in Teams — account-level issue? Environment tested (all reproduce the failure):
What works (rules out hardware / OS permissions):
Already tried, no change:
Because calling works everywhere except the Skype Dial Pad, and the failure follows the account across every device and browser, this appears to be an account-level or service-side issue — provisioning, a calling-service flag, or Dial Pad status on the account — rather than a client-side microphone setting.
My question: Is this a known provisioning/ calling service issue for remaining paid Skype Credit users following the Skype retirement, and what is the correct path to either restore Dial Pad calling on the account?
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This is what I was seeing when first time attempting to make call from Skype Dial Pad on Android phone.
If you have selected "DENY" or checked the option "Do not ask again", then this prompt might not be shown.
Try to open Skype Dial Pad page in your Chrome browser. Check microphone permission for this site in this browser.
In Skype Dial Pad page select Settings -> Audio.
What device do you see selected there as your Microphone?
Make the "Test audio" call. What happens then?
Teams in Chrome Browser - iMac-Mikrofon (Build-in)
Teams Desktop app - iMac-Mikrofon
But the Skype Dial Pad is only available in my Android Teams app, and I'm seeing the issue shown: "To make this call, Skype needs permission to use your microphone."