APIM "Invite user" notification email not delivered - matches issue reported in thread 5928931 and 5940191

Question

APIM "Invite user" notification email not delivered - matches issue reported in thread 5928931 and 5940191

Roger 30

Hello,

I recently created an API Management instance in the Azure portal for my company and I am not receiving the "Invite user" notification emails just like as it was described in this thread and this thread and it seems that Raskesh was able to assist in getting the issue fixed. If Rakesh or someone else can PM me, I can provide resource details to provide to the product team. I appreciate any help.

@Rakesh Mishra

Thanks,
Roger

Rakesh Mishra 11,340 Reputation points Microsoft External Staff Moderator

2026-08-04T15:36:17.57+00:00

Hi @Roger , I have reached out to you over private message regarding some information. Could you please check and share the requested information to assist you further on this.

Answer accepted by question author

0 additional answers

Your answer

Rakesh Mishra 11,340 Reputation points Microsoft External Staff Moderator

2026-08-04T15:36:17.57+00:00

Hi @Roger , I have reached out to you over private message regarding some information. Could you please check and share the requested information to assist you further on this.

Answer 1

TP 162.1K Volunteer Moderator

Hi Roger,

Which type of Azure subscription do you have? APIM email functionality is temporarily blocked for Pay-as-you-go and VIsual Studio/MSDN Azure subscriptions.

Below is excerpt from documentation:

Important

Email functionality is not supported in Free Trial Azure Subscriptions. This capability is fully blocked and cannot be enabled during the trial period.

Email functionality is temporarily suspended for Pay-As-You-Go (PAYG) and MSDN Azure Subscriptions. Email capability is temporarily disabled for these subscription types until further notice.

Notification template customization is not supported in Pay‑As‑You‑Go (PAYG) or MSDN Azure Subscriptions. These subscription types do not include the ability to modify or configure built‑in notification templates, and this limitation cannot be overridden.

Screenshot excerpt of above:

User's image

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Roger 30 Reputation points

2026-08-05T17:00:33.0033333+00:00

Well that would explain it... I have a PAYG subscription so that lines up. I wish there was some indication about this somewhere in the service when setting it up but I guess I should have checked the documentation more thoroughly. I appreciate you letting me know. Do you have any idea as to when this may be enabled again? Thank you!