Business verification pending. Never received a postcard, what now?

tracey b 0 Reputation points
2026-08-04T22:32:21.76+00:00

Hello! I tried to list my business on Bing. I don't even remember how long ago I started the process! I don't think I ever got the postcard. We have had a lot of issued with mail delivery in our building, and I'm not sure it allowed me to put a box number for my address so it would come to my mailbox.

Fast forward to now, when I try to verify, the button is greyed out for all options (phone, SMS, Mail). I have no idea what to do next and am incrediby frustrated. Can anyone please give me any guidance? I feel like it's in limbo

Microsoft Advertising | Advertiser identity verification | Verify as a business

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
    2026-08-06T10:21:08.7466667+00:00

    Hi Tracey,

    Thank you for using our Microsoft Advertising Learn Q&A Platform! 

    Thank you for reaching out, and I'm sorry to hear about the frustration you've experienced with the verification process.

    If the verification options (Phone, SMS, and Mail) are all greyed out and your business verification appears to be stuck in a pending state, this may require a closer review of the account and verification status. I'd be happy to assist you further.

    Please keep an eye on your inbox, as I will send you a private message so we can discuss the details of your listing and investigate the issue more thoroughly. In the private conversation, we can review the current status of your business profile and determine the best path forward to get your business verified.

    Thank you for your patience, and I look forward to helping you resolve this.

    I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

    Kind regards, 

    Arsen D. | Microsoft Advertising Specialist | 800-518-5689

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.