No Sound on My Computer

Risinger, C Frederick 0 Reputation points
2026-08-07T14:29:35.1833333+00:00

I cannot get sound on my computer. I cannot hear sound on a program or a person's mail or message. No sound at all

Windows for home | Other | Music, photos, and video
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  1. Kapil Arya 38,221 Reputation points Volunteer Moderator
    2026-08-07T17:35:15.6+00:00

    Can you please try this:

    Open Device Manager, and make sure you've audio drivers installed and properly working.

    If no audio driver is listed, you can visit your device manufacturer's website to download and install audio drivers for your system model.

    If audio driver is present, you can try updating audio drivers to latest version.

    Or if you've already updated them, try to roll back previous version to see if that works.

    Also, run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

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  2. DaveM121 919.8K Reputation points Independent Advisor
    2026-08-07T15:02:37.61+00:00

    1

    Right click your Start Button and open Device Manager.

    Expand the 'Sound, Video and Game Controllers' section.

    Please provide a screenshot of that full Device Manager window.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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  3. AI answer

    2026-08-07T14:29:55.93+00:00

    Try these steps in order:

    1. Check the basics.
      • Make sure speakers or headphones are connected securely.
      • If using USB headphones or speakers, try a different USB port.
      • If headphones are plugged in, unplug them once to see whether sound returns to speakers.
      • Make sure device power is on and nothing is muted, including app-specific volume controls.
    2. Check Windows sound settings.
      • In Windows 11: right-click the Speakers icon on the taskbar, open the audio device list, and make sure the correct output device is selected.
      • Open Start > Settings > System > Sound.
      • Confirm the volume is not muted.
      • Under Advanced > More sound settings, select the Playback or Recording tab, choose the device, select Properties, and make sure Device usage is set to Use this device (enable).
    3. Set the correct default audio device.
      • In Windows 11: go to Start > Settings > System > Sound and select the device to use in the Output section.
      • In Windows 10: open Control Panel > Hardware and Sound > Sound, right-click the correct device on the Playback tab, and select Set as Default Device.
      • This is especially important if using USB, HDMI, or an external monitor.
    4. Turn off audio enhancements.
      • Windows 11: Start > Settings > Sound > Output > select device > Advanced settings > Audio enhancements > Off.
      • Windows 10: Control Panel > Hardware and Sound > Sound > Playback > Default Device > Properties > Enhancements, then select Disable all enhancements or Disable all sound effects.
    5. Run the audio troubleshooter.
      • Windows 11: Start > Settings > System > Troubleshoot > Other troubleshooters > Audio > Run.
      • Windows 10: Start > Settings > Update & security > Troubleshoot > Playing audio > Run the troubleshooter.
    6. Install Windows updates and restart.
      • Windows 11: Start > Settings > Windows Update > Check for updates.
      • Windows 10: Start > Settings > Update & Security > Windows Update > Check for updates.
      • Install available updates, then restart the PC.
    7. Restart audio services.
      • In the taskbar search box, type services and open it.
      • Restart these services:
        • Windows Audio
        • Windows Audio Endpoint Builder
        • Remote Procedure Call (RPC)
    8. Update or reinstall the audio driver.
      • Open Device Manager.
      • Expand Sound, video and game controllers.
      • Right-click the sound device and select Update driver > Search automatically for updated driver software.
      • If that does not help, uninstall it: Uninstall device and select Delete the driver software for this device if shown.
      • Restart the PC. This will prompt Windows to reinstall the driver automatically.
      • Save open work before restarting.
    9. If the problem started recently, try an older driver.
      • In Device Manager, right-click the audio device.
      • Select Update driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer.
      • Select an older compatible driver if one is listed, then restart.
    10. If the PC has IDT High Definition Audio CODEC.
    • In Device Manager, expand Sound, video and game controllers.
    • If IDT High Definition Audio CODEC appears, select Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
    • Choose High Definition Audio Device and continue.

    If sound still does not work after these steps, the issue may be with the hardware connection or the PC’s audio device itself.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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