my excel is not working

Nirmal Tharudya Nupe Hewage 0 Reputation points
2026-08-08T18:33:10.8633333+00:00

my excel is not working,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Microsoft 365 and Office | Excel | Other | Windows
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  1. Ferdinand Nanalig 32,485 Reputation points Independent Advisor
    2026-08-08T19:42:18.4466667+00:00

    Hi! Let me help you.

    Could you please share a screenshot of the error message that you are getting?

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  2. AI answer

    2026-08-08T18:33:26.6366667+00:00

    Try this order:

    1. Start Excel in safe mode:
      • Press Windows + R
      • Type Excel /safe
      • Select OK
    2. If Excel opens in safe mode, disable COM add-ins:
      • Go to File > Options > Add-ins
      • Select COM Add-ins and click Go
      • Clear all check boxes
      • Click OK
      • Close Excel and open it normally
      • If it works, re-enable add-ins one at a time to find the one causing the problem
    3. Check startup folders for bad files:
      • File > Options > Trust Center > Trust Center Settings > Trusted Locations
      • Note the XLStart folder path
      • Move files out of that folder temporarily
      • Restart Excel
      • Also check File > Options > Advanced under General, in At Startup, open all files in
      • Move files out of that alternate startup folder and test again
    4. Install the latest Office and Windows updates.
    5. Repair Microsoft 365:
      • Use the Office repair option described in Repair a Microsoft 365 application
    6. Check whether antivirus software is affecting Excel.
      • Make sure antivirus is up to date
      • If it has Excel integration or an Excel add-in, that can cause performance or startup problems
      • Changing antivirus settings can reduce protection, so use caution
    7. If Excel hangs only with certain files:
      • Save or copy the file locally and test again
      • Files opened from a network location, web server, SharePoint, external storage, Remote Desktop/Citrix, or virtualized environment can be affected by the environment
      • Also check whether the file was generated by a third-party app
    8. If repair and safe mode do not fix it, perform a selective startup in Windows to check for a conflicting background service or application.
    9. If Excel still hangs or crashes after these steps, contact Microsoft Support for guided troubleshooting.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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