Suspended Advertising Account – Request for Additional Manual Review

Question

Suspended Advertising Account – Request for Additional Manual Review

Sharath Kumar K 5

My Microsoft Advertising account was suspended, and my previous appeal was unsuccessful. I am requesting another manual review because I believe the suspension may have been made in error.

My advertising campaign is for a legitimate travel guidance business, including travel information and flight-related services. I have the necessary legal/business documentation and can provide any documents required to verify the business, website, services, or identity.

The account had previously spent more than $2,000 on Microsoft Advertising without receiving any compliance warning or request to make changes. If there was a specific policy issue with my account, I would have been happy to correct it immediately. However, I was not given a clear opportunity to make the necessary changes, and I currently do not have an option to submit another appeal.

I respectfully request that Microsoft manually review my account and provide the specific reason for the suspension. If there is any policy or compliance issue, please let me know exactly what needs to be changed, and I will address it promptly.

I am not attempting to circumvent any Microsoft Advertising policies. I simply want to understand the reason for the suspension and have the opportunity to bring the account into full compliance.

I can provide all relevant legal and business documentation upon request. Please reconsider the suspension and allow me to submit the required information for verification.

Thank you for reviewing my case.

k 5 Reputation points

2026-08-11T03:24:55.87+00:00

When I registered for a new account, I provided valid credit card details and legitimate company information. Despite this, my account was suspended immediately, which came as a complete surprise.

I am extremely concerned about the way this situation has been handled.

When I called the Japanese toll-free support number, I was told that the phone number does not exist. There is no chat support available either. The only communication I received was by email, and despite this being a Japanese advertising account, the emails were entirely in English.

Furthermore, the appeal button on the page is grayed out, so I am unable to submit an appeal through the system.

Given these circumstances, I am seriously concerned about whether the personal, credit card, and company information I submitted has been properly processed, secured, and managed.

The lack of accessible support channels and the inability to submit an appeal make me very concerned about the reliability of your support and account management system.

I would appreciate a clear explanation of why my account was suspended, confirmation that the information I submitted is being securely managed, and instructions on how I can formally appeal this decision.
Sharath Kumar K 5 Reputation points

2026-08-11T07:07:23.8933333+00:00

I have encountered the same issue. When contacting live support, I am repeatedly told the decision is upheld, and I am provided with no further options to appeal. It is incredibly frustrating to be blocked from the process entirely without a clear explanation or path forward.

Your answer

k 5 Reputation points

2026-08-11T03:24:55.87+00:00

When I registered for a new account, I provided valid credit card details and legitimate company information. Despite this, my account was suspended immediately, which came as a complete surprise.

I am extremely concerned about the way this situation has been handled.

When I called the Japanese toll-free support number, I was told that the phone number does not exist. There is no chat support available either. The only communication I received was by email, and despite this being a Japanese advertising account, the emails were entirely in English.

Furthermore, the appeal button on the page is grayed out, so I am unable to submit an appeal through the system.

Given these circumstances, I am seriously concerned about whether the personal, credit card, and company information I submitted has been properly processed, secured, and managed.

The lack of accessible support channels and the inability to submit an appeal make me very concerned about the reliability of your support and account management system.

I would appreciate a clear explanation of why my account was suspended, confirmation that the information I submitted is being securely managed, and instructions on how I can formally appeal this decision.
Sharath Kumar K 5 Reputation points

2026-08-11T07:07:23.8933333+00:00

I have encountered the same issue. When contacting live support, I am repeatedly told the decision is upheld, and I am provided with no further options to appeal. It is incredibly frustrating to be blocked from the process entirely without a clear explanation or path forward.