Error when switching accounts

Harris Chloe 0 Reputation points
2026-08-10T02:03:11.3033333+00:00

An error occurs when I try to switch from a personal account to a work account, the switch cannot be completed.

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Switch between accounts
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  2. Hani-Ng 555 Reputation points Independent Advisor
    2026-08-10T02:22:52.6166667+00:00

    Hi Harris Chloe

    You may try the following basic troubleshooting steps first:

    • Sign out of all Teams accounts and completely close Teams.
    • Try signing in through a private/incognito browser window.
    • Verify with your organization's Microsoft 365 administrator that the work account is licensed for Microsoft Teams and is not blocked from sign-in.

    If the issue still persists, to better understand your situation, could you please share the following information?

    • Are you using Microsoft Teams desktop app, web app, or mobile app? Does the work account sign in successfully at https://teams.cloud.microsoft or https://portal.office.com?
    • What is the exact error message displayed when you try to switch from your personal account to your work account? If possible, please share a screenshot of the error (with any personal information removed).
    • Is the issue occurring on only one device or multiple devices?

    I look forward to your response.

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. AI answer

    2026-08-10T02:03:28.08+00:00

    This usually happens because the personal Microsoft account and the work or school account are separate identities, even if they use the same sign-in address. If the currently selected identity does not have access, the account switch fails.

    Try this end-to-end reset:

    1. Close all browsers and apps that might be signed in to Microsoft services.
    2. Open a private or incognito browser window.
    3. Go to https://aka.ms/vssignout.
    4. Wait for the sign-out to complete. If it takes longer than a minute, close the browser and try again.
    5. Sign in again and select the other identity, choosing the work or school account instead of the personal account.

    If the switch still does not complete, single sign-on in the Microsoft Entra tenant can keep the current account signed in. In that case, use a different browser or another incognito window, then sign in with the work account and try the switch again.

    If this is happening in Teams and the app shows the personal account instead of the work account, sign out completely and sign back in with the work or school account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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