My laptop account is opening

Ridim Maheshwari 0 Reputation points
2026-08-11T17:24:14.97+00:00

Recently, I deleted my email id by mistake and recovered it again but since then my account is not opening in my laptop whenever I open chrome and type Microsoft log in it shows server location has changed

Microsoft Edge | Website issues | Windows 11
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  1. Thomas4-N 21,315 Reputation points Microsoft External Staff Moderator
    2026-08-12T09:21:19.47+00:00

    Hello Ridim Maheshwari,

    From your post, it is not clear whether “server location has changed” comes from Microsoft or another webpage, so I would not want to guess at the cause yet. The existing AI answer assumes unusual sign-in activity, but the exact wording has not been verified.

    Could you please share:

    • A screenshot of the complete message, with personal details hidden
    • The website address shown when the message appears
    • What you mean by deleting and recovering the email ID
    • Whether you can sign in from an Incognito window or another device

    These details should show whether this is an account, browser, or webpage issue.

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  2. AI answer

    2026-08-11T17:24:30.95+00:00

    "Server location has changed" usually means Microsoft detected an unusual sign-in, often because of a new location, new device, changed sign-in details, or other activity that looks different from normal.

    Try this in order:

    1. On the sign-in screen, follow the verification prompts and choose where Microsoft should send the security code.
    2. Enter the code to unlock access.
    3. If the account opens, immediately review recent sign-in activity:
      • For a personal Microsoft account, open the Recent activity page and check whether the sign-ins were successful or just failed attempts.
      • If anything looks unfamiliar, change the password and update security settings.
    4. If the sign-in is being blocked because of travel, a new device, or a changed location, signing in from a trusted device or from a usual location can help.
    5. If the password is no longer accepted after the email recovery, use the account recovery flow:
      • Go to Recover your account
      • Enter the email address, phone number, or Skype name used to sign in
      • Receive the security code
      • Set a new password
    6. If Chrome keeps showing the same sign-in problem, use the Microsoft Sign-in Helper tool to identify the account issue.

    Important checks:

    • Make sure the email domain is correct, such as the right Outlook, Hotmail, or Live address.
    • If the main email is not recognized, try another alias or phone number linked to the account.
    • If the account has not been signed in for more than two years, it may have been deleted and cannot be reopened.

    If the account was successfully recovered but suspicious locations still appear, review the sign-in history carefully. Microsoft notes that location can sometimes look wrong because it is estimated from the IP address, especially on mobile or routed networks. A different location alone does not always mean the account was accessed by someone else.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

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