computer is in constant airplane mode

Try these steps in order:

1. Check that Airplane mode is off:
   • Go to Start > Settings > Network & Internet > Airplane mode.
   • Turn Airplane mode On, then turn it Off again.
   • Select Wi-Fi and make sure Wi-Fi is On.
2. If Airplane mode turns off but wireless still stays disabled:
   • Go to Settings > Change PC Settings > Wireless.
   • Turn the affected wireless device back on.
   • This addresses a known case where wireless devices can remain off even after Airplane mode is turned off.
3. Check the connection status:
   • Select the Network, Sound, or Battery icon on the right side of the taskbar.
   • Confirm Wi-Fi is turned on.
   • If the network appears, select it and try to connect.
4. Run the Windows network troubleshooter:
   • Go to Start > Settings > Network and Internet.
   • Select Status.
   • Scroll down and select Network troubleshooter.
   • Follow the on-screen steps.
5. If the device is a Surface and the problem continues:
   • Select Start > Power > Shut down.
   • Wait a moment.
   • Press and hold the power button for 20 seconds.
   • If the logo appears after a few seconds, keep holding until the logo appears again.

If Wi-Fi appears again but internet still does not work, continue with the Windows Wi-Fi troubleshooting steps.

• Troubleshooting Wi-Fi connection on your Surface
• Wireless devices are disabled after you turn off Airplane mode
• Fix Wi-Fi connection issues in Windows