How to login to my XBOX games?

Roger Blair 365 Reputation points
2026-08-14T16:14:37.3633333+00:00

I run Windows 11 Pro on a Del Inspiron Laptop. I recently reinstalled Windows 11, and since then I haven't been able to log into my four XBOX games: Solitaire, Sudoku, Mahjong, and Ultimate Word Games. When a login pop-up appears, I click the "Log Me In" button, but nothing happens, and I'm still listed as "Guest." I asked Copilot for advice (see bottom of this question for its output) and followed every step, including uninstalling and reinstalling the Gaming Services app, but I still can't log in to my games. How do I resolve this?

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Copilot output:

I have four XBOX games (Solitaire, Sudoku, Hahjong and Ultimate Word Games) ob my PC, but I can't log into any of them.

You’re stuck at the login screen for Microsoft Casual Games (Solitaire, Sudoku, Mahjong, Ultimate Word Games). Good news: this problem is extremely common, and we can fix it step‑by‑step.

The short version: These games require your Microsoft account to authenticate through Xbox Live, and something on your PC is blocking or failing that sign‑in. The fix is usually one of four things: account mismatch, corrupted Xbox services, Windows Store glitch, or network sign‑in failure.

🛠️ Start with the fastest fixes

These solve the issue for most people.

1. Make sure Windows is actually logged into your Microsoft account

Go to: Settings → Accounts → Your info Check that it shows your Microsoft account, not “Local account”.

If it’s a local account, the games cannot sign you in.

2. Open the Xbox app and try signing in there

This forces the Xbox Live token to refresh.

Open Xbox app (not the games).

Click your profile icon → Sign in.

Close the Xbox app.

Open Solitaire or Sudoku again.

If Xbox app won’t sign in, the games won’t either.

3. Reset the Microsoft Store sign‑in

Open Microsoft Store

Click your profile → Sign out

Sign back in

Restart the PC

Try the games again

🔧 If the games still won’t log in

These steps fix deeper issues.

4. Restart all Xbox services

Press Win + R

Type: services.msc

Make sure these are Running and Automatic:

Xbox Live Auth Manager

  Xbox Live Game Save
  
     Xbox Accessory Management Service
     
        Gaming Services

If any are stopped, start them.

5. Repair or Reset Gaming Services

Gaming Services often breaks sign‑in.

Settings → Apps → Installed apps

Search Gaming Services

Click Advanced options

Choose Repair

If that fails, choose Reset

6. Reset the game itself

Example for Solitaire:

Settings → Apps → Installed apps

Microsoft Solitaire Collection → Advanced options

Reset

Repeat for Sudoku, Mahjong, Ultimate Word Games.

🧹 If nothing works

This final fix solves stubborn sign‑in failures.

7. Reinstall Gaming Services

Right‑click Start → Windows PowerShell (Admin)

Paste this:

Code

get-appxpackage Microsoft.GamingServices | remove-appxpackage -allusers

Then:

Code

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install Gaming Services again, reboot, and try the games.

🎯 Let’s narrow it down

Roger, tell me exactly what happens when you try to log in:

Does it show “We can’t sign you in right now”

Does it show error code 0x…”

Does the sign‑in window never appear

Does it show your Microsoft account but refuse to connect

Does it just spin forever

Your symptoms will tell me which fix applies.

You’re stuck at the login screen for Microsoft Casual Games (Solitaire, Sudoku, Mahjong, Ultimate Word Games). Good news: this problem is extremely common, and we can fix it step‑by‑step.

The short version: These games require your Microsoft account to authenticate through Xbox Live, and something on your PC is blocking or failing that sign‑in. The fix is usually one of four things: account mismatch, corrupted Xbox services, Windows Store glitch, or network sign‑in failure.

🛠️ Start with the fastest fixes

These solve the issue for most people.

1. Make sure Windows is actually logged into your Microsoft account

Go to: Settings → Accounts → Your info Check that it shows your Microsoft account, not “Local account”.

If it’s a local account, the games cannot sign you in.

2. Open the Xbox app and try signing in there

This forces the Xbox Live token to refresh.

Open Xbox app (not the games).

Click your profile icon → Sign in.

Close the Xbox app.

Open Solitaire or Sudoku again.

If Xbox app won’t sign in, the games won’t either.

3. Reset the Microsoft Store sign‑in

Open Microsoft Store

Click your profile → Sign out

Sign back in

Restart the PC

Try the games again

🔧 If the games still won’t log in

These steps fix deeper issues.

4. Restart all Xbox services

Press Win + R

Type: services.msc

Make sure these are Running and Automatic:

Xbox Live Auth Manager

  Xbox Live Game Save
  
     Xbox Accessory Management Service
     
        Gaming Services

If any are stopped, start them.

5. Repair or Reset Gaming Services

Gaming Services often breaks sign‑in.

Settings → Apps → Installed apps

Search Gaming Services

Click Advanced options

Choose Repair

If that fails, choose Reset

6. Reset the game itself

Example for Solitaire:

Settings → Apps → Installed apps

Microsoft Solitaire Collection → Advanced options

Reset

Repeat for Sudoku, Mahjong, Ultimate Word Games.

🧹 If nothing works

This final fix solves stubborn sign‑in failures.

7. Reinstall Gaming Services

Right‑click Start → Windows PowerShell (Admin)

Paste this:

Code

get-appxpackage Microsoft.GamingServices | remove-appxpackage -allusers

Then:

Code

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install Gaming Services again, reboot, and try the games.

🎯 Let’s narrow it down

Roger, tell me exactly what happens when you try to log in:

Does it show “We can’t sign you in right now”

Does it show error code 0x…”

Does the sign‑in window never appear

Does it show your Microsoft account but refuse to connect

Does it just spin forever

Your symptoms will tell me which fix applies.

Windows for home | Windows 11 | Gaming
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  2. Carl-L 20,460 Reputation points Microsoft External Staff Moderator
    2026-08-18T07:34:31.6166667+00:00

    Hello Roger Blair,

    Welcome to Microsoft Q&A forum.

    Before we proceed further, may I know if you are having the login issue with any other Microsoft apps?

    If your profile is corrupted, the best way for us is to replace it. You can follow this instruction to do so.

    1. Go to Settings > Accounts > Add user.
    2. Under Add other user, select Add account
    3. Select I don't have this person's sign-in information > Add a user without a Microsoft account.
    4. When you added the new user, please open that user and see if the issue happens there.
    5. If everything is alright there, go back to the original profile and go to Settings > Account > Your info.
    6. Select "Sign in with a local account instead" and follow the steps.
    7. Switch the new profile, go to the same Settings and choose "Sign in with a Microsoft Account instead".

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Roger Blair 365 Reputation points
    2026-08-14T16:33:11.42+00:00

    I've already done those things. If my profile is corrupted, how exactly (step by step) do I repair it? If it can't be repaired, how exactly (step by step) do I delete it and create a new one?

    Was this answer helpful?

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  4. AI answer

    2026-08-14T16:14:58.29+00:00

    Try these in this order, since Gaming Services was already reinstalled:

    1. Close and reopen the game Close the game completely with the X in the upper-right corner, then open it again.
    2. Make sure Windows is fully updated Go to Start > Settings > Windows Update > Check for updates. Install any available updates, then restart the PC.
    3. Update Microsoft Store Open Microsoft Store > Library > Get updates. Let Store updates finish.
    4. Repair or reset the affected games Go to Settings > Apps > Installed apps. Open each game’s Advanced options, then use Repair first. If that does not help, use Reset. Repeat for Solitaire, Sudoku, Mahjong, and Ultimate Word Games.
    5. Reset the Microsoft Store cache Press Windows key + R. Run wsreset.exe. A blank Command Prompt window should appear briefly, then Microsoft Store should open automatically.
    6. Clear stored Xbox or Store credentials Open Credential Manager. Select Windows Credentials. Remove entries related to Xbox or Microsoft Store. Restart the PC, then try signing in again.
    7. Test sign-in in the Xbox app If Xbox app sign-in fails, game sign-in can fail as well. Also make sure the Xbox app is up to date from Microsoft Store.
    8. Create a new local Windows user profile as a test If sign-in works in a new local user account, the current Windows profile is likely corrupted. Create a temporary local account from Settings > Accounts > Family & other users, sign in to that profile, then test Microsoft Store and the games there.
    9. Reinstall the games from Microsoft Store In Microsoft Store > Library, find each game and select Install again.

    If the issue started immediately after reinstalling Windows 11, the most useful next check is whether the problem is limited to the current Windows profile. The context shows cases where Xbox and Store sign-in worked in a new local user account when the original profile was corrupted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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