Unable to open chats

Anthony Greene 0 Reputation points
2026-08-15T13:52:43.07+00:00

I am using teams mobile app on iPhone 13

I have 9 chats and 5 requests but an unable to open?

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Heimerdinger 280 Reputation points Independent Advisor
    2026-08-15T14:24:30.6133333+00:00

    Hi @Anthony Greene,

    Thank you for sharing the details. Since you are using the Teams mobile app on an iPhone 13 and the issue affects both chats and requests, this may be related to the Teams mobile app session, connectivity, or an account/policy setting.

    You may first try the following basic checks:

    1. Force close Microsoft Teams on the iPhone, then open it again.
    2. Check your internet connection by switching between Wi-Fi and mobile data.
    3. Sign out of Teams and sign back in with your work account. Microsoft’s Teams troubleshooting guidance also recommends signing out and back in when chat messages are not loading.
    4. If possible, try opening Teams from a browser at Teams on the web to check whether the chats can be opened there. Microsoft also suggests using Teams on the web when the desktop or mobile app has loading issues.
    5. Make sure the Teams app is updated from the App Store, and also check whether your iPhone has any pending iOS updates.
    6. If the issue continues, try uninstalling and reinstalling the Teams app. Microsoft’s Teams troubleshooting page includes uninstalling Teams as one of the available troubleshooting options.

    To help narrow this down, could you please confirm:

    • Do you see any specific error message when you try to open the chats or requests?
    • Does this happen with all chats, or only some specific chats?
    • Are you able to open the same chats from Teams on the web or Teams desktop?
    • Does this issue happen only to your account, or are other users in your organization also unable to open chats or message requests in Teams mobile?

    If possible, please also share a screenshot of what happens after you tap one of the chats or requests, but make sure to hide any personal or sensitive information.

    Thank you again for your time and understanding. I really appreciate your patience, and I'm here to help. Looking forward to your response. 

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

  2. AI answer

    2026-08-15T13:52:56.5133333+00:00

    Try these steps on the iPhone first:

    1. Force close Microsoft Teams and open it again.
    2. Check the internet connection by opening a website in Safari.
    3. Sign out of Teams, then sign in again:
      • In Teams, select the profile picture at the top right.
      • Select Sign out.
      • Open Teams again and sign back in.
    4. If chats still do not open in the mobile app, try Teams on the web to confirm whether the issue is only in the app: https://teams.microsoft.com/

    If chat content is not loading, restarting Teams, checking connectivity, using the web version, and signing out and back in are the supported troubleshooting steps.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.