Poor Microsoft Ads Support

Question

Poor Microsoft Ads Support

rameez aslam 0

Dear Microsoft Ads Team,

When a new or small business signs up with an advertising platform, whether it is Microsoft Ads or Google Ads, one of the first things they notice is the promotional voucher being advertised to encourage new advertisers to join.

I signed up for Microsoft Ads around four months ago. I have been running e-commerce businesses for the past 18 years, and I can genuinely say that I have never experienced customer service as poor as Microsoft Ads.

It took almost three months to deal with a relatively small feed issue, and in the end, I had to resolve the problem myself. Replies from your support team were extremely slow, and in some cases, there was no response at all.

After I finally resolved the issue myself, I started spending on Microsoft Ads and reached the required spending threshold for the promotional offer. The promotion was then added to my account, but it expired only around 24 hours later.

If you think I am exaggerating, please check my latest support case:

Service Request: 7106852550

I opened this case regarding the issue and, as of today, I still have not received a reply.

Before spending so much money promoting vouchers to attract new advertisers, Microsoft should seriously consider improving its customer service and support system.

I currently spend approximately £120,000 per year on Google Ads. This may not be a significant amount for a company like Microsoft, but if you lose thousands of advertisers like me because of poor support, the overall loss becomes significant.

I have now stopped my Microsoft Ads campaigns. Google Ads is more than enough for my advertising needs.

Regards, Rameez

MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator

2026-08-17T08:00:49.3466667+00:00

Hello rameez aslam,

Thank you for using our Microsoft Advertising Learn Q&A Platform and thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you have experienced throughout your journey with Microsoft Advertising.

We understand your concerns regarding both the time it took to resolve the feed issue and your experience with the promotional credit. We appreciate how frustrating this has been, particularly after the effort and investment you have made in setting up and running your campaigns.

Regarding Service Request 7106852550, I can confirm that the case remains open and is currently being investigated internally by the appropriate team. The support agent handling your case has confirmed that the matter has been escalated for internal review and is currently under investigation.

I would also like to note that your most recent update was received on Friday. While your case remains active and continues to be monitored, some of the teams involved in the investigation do not operate during weekends, which may have contributed to the delay in providing a further update. We appreciate your understanding and patience while the necessary teams complete their review.

To ensure you receive the latest information as soon as it becomes available, we kindly ask that you continue communicating directly with the assigned support agent through the existing case. This will help keep all updates and correspondence consolidated in one place.

We genuinely value your feedback and acknowledge the concerns you have raised regarding your support experience. Your comments are important and help us identify areas where we need to improve.
Thank you for your patience while the investigation remains ongoing.

Kind regards,

Dagmara | Microsoft Advertising Specialist | 800-518-5689

Your answer

MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator

2026-08-17T08:00:49.3466667+00:00

Hello rameez aslam,

Thank you for using our Microsoft Advertising Learn Q&A Platform and thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you have experienced throughout your journey with Microsoft Advertising.

We understand your concerns regarding both the time it took to resolve the feed issue and your experience with the promotional credit. We appreciate how frustrating this has been, particularly after the effort and investment you have made in setting up and running your campaigns.

Regarding Service Request 7106852550, I can confirm that the case remains open and is currently being investigated internally by the appropriate team. The support agent handling your case has confirmed that the matter has been escalated for internal review and is currently under investigation.

I would also like to note that your most recent update was received on Friday. While your case remains active and continues to be monitored, some of the teams involved in the investigation do not operate during weekends, which may have contributed to the delay in providing a further update. We appreciate your understanding and patience while the necessary teams complete their review.

To ensure you receive the latest information as soon as it becomes available, we kindly ask that you continue communicating directly with the assigned support agent through the existing case. This will help keep all updates and correspondence consolidated in one place.

We genuinely value your feedback and acknowledge the concerns you have raised regarding your support experience. Your comments are important and help us identify areas where we need to improve.
Thank you for your patience while the investigation remains ongoing.

Kind regards,

Dagmara | Microsoft Advertising Specialist | 800-518-5689