Surface_Laptop_Go_3_2013 won't update to 11 Pro

Question

Surface_Laptop_Go_3_2013 won't update to 11 Pro

Leo Jones 0

Despite reading all the related articles, my laptop will not update to 11 Pro. Activation state is Active. The 'Change Product Key' button does nothing. Upgrade in the MS Store and select I have my own key, just sends me back to the Activation page. The MS store says the laptop is not in S Mode. SLUI via Powershell does not work and gives the error code 0.xc004f069 SKU Not Found. DISM /Online Set-Edition ......etc does not work. So it looks like I have bought a 'pup'. So what do I do now please?

Leo Jones 0 Reputation points

2026-08-17T19:11:17.79+00:00

Should have added... Start > Settings > System > Activation > Troubleshoot. doesn't work either!!!!

1 answer

Your answer

Leo Jones 0 Reputation points

2026-08-17T19:11:17.79+00:00

Should have added... Start > Settings > System > Activation > Troubleshoot. doesn't work either!!!!

Answer 1

Clary-N 15,070 Microsoft External Staff Moderator

Hi Leo Jones,

Thank you for the additional information.

Since you've already tried the Activation Troubleshooter and it did not resolve the issue, I'd like to share a Microsoft Q&A discussion that describes a similar scenario involving error 0xC004F069: Upgrade Win 11 home to Pro Code 0xC004F069 - Microsoft Q&A

In that case, the accepted solution was to use the generic Windows 11 Pro product key to trigger the edition upgrade first and then activate Windows using the purchased Pro key afterward. The article also suggests verifying the current edition, checking target editions with DISM and confirming that the Pro key matches the edition being installed.

Please review the article and let me know whether you've already tried those specific steps, particularly the generic Pro key method and the DISM edition checks. If so, please also share the exact results or error messages you received so I can help determine the next steps.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Leo Jones 0 Reputation points

2026-08-18T19:58:29.0066667+00:00

Thank you for your reply. To clarify, The System > Activation > Upgrade Your Windows Edition > Change Product Key 'Change' button does nothing except flash a small blue circle. Time and Date are correct. Update Windows works and is up to date as of 17.08.2026. DISM... Get-Current Edition shows Core. DISM... Get-TargetEditions shows multiple editions including Professional. Settings > System > About shows Windows 11 Home 24H2 installed Jan 2026. As the 'Change' button, ref above, does nothing, using Terminal (Admin) slmgr.vbs /ipk XXXXX (where XXXXX = full Generic Key) produces the error '0xC004F069 on a computer running Microsoft Windows non-core edition' So, I have a Core edition according to DISM, I can upgrade to Pro according to DISM, I have Windows 11 Home according to ABOUT, but cannot upgrade as I have a non-core edition according to SLMGR. DISM... RestoreHealth operation completed successfully, sfc /scannow produced 'Windows Resource Protection could not start the repair service. slmg /dlv produce a lengthy script to big to type here. Can it be sent/attached as an image in this forum?
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Clary-N 15,070 Reputation points Microsoft External Staff Moderator

2026-08-19T08:01:45.45+00:00

Hi Leo Jones,

Thank you for the detailed information. The fact that DISM reports Core (Home) and lists Professional as a target edition, while slmgr returns 0xC004F069, suggests there may be an issue with the Windows licensing or edition configuration.

Yes, you can post screenshots of the slmgr /dlv output. Please include the Description, License Status, and Product Key Channel fields, and review the image first to ensure no personal information is visible.

I'm also interested in the sfc /scannow result. Since it reported "Windows Resource Protection could not start the repair service," could you check whether the Windows Modules Installer (TrustedInstaller) service is running (services.msc)?

Please share the slmgr /dlv screenshot and the TrustedInstaller status, I'll be happy to take a closer look.
Clary-N 15,070 Reputation points Microsoft External Staff Moderator

2026-08-20T08:34:09.73+00:00

Hi Leo Jones,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.
Leo Jones 0 Reputation points

2026-08-21T07:51:03.4333333+00:00

Thank you for your reply. I have responded in the comments section above, but new to this layout, so I could be wrong in my approach.

To clarify, The System > Activation > Upgrade Your Windows Edition > Change Product Key 'Change' button does nothing except flash a small blue circle. Time and Date are correct. Update Windows works and is up to date as of 17.08.2026. DISM... Get-Current Edition shows Core. DISM... Get-TargetEditions shows multiple editions including Professional. Settings > System > About shows Windows 11 Home 24H2 installed Jan 2026. As the 'Change' button, ref above, does nothing, using Terminal (Admin) slmgr.vbs /ipk XXXXX (where XXXXX = full Generic Key) produces the error '0xC004F069 on a computer running Microsoft Windows non-core edition' So, I have a Core edition according to DISM, I can upgrade to Pro according to DISM, I have Windows 11 Home according to ABOUT, but cannot upgrade as I have a non-core edition according to SLMGR. DISM... RestoreHealth operation completed successfully, sfc /scannow produced 'Windows Resource Protection could not start the repair service. slmg /dlv produce a lengthy script to big to type here. Can it be sent/attached as an image in this forum?
Leo Jones 0 Reputation points

2026-08-21T07:53:08.1233333+00:00

Replies in the comments section 'above or below' as the case may be.
Clary-N 15,070 Reputation points Microsoft External Staff Moderator

2026-08-22T00:10:59.34+00:00
Hi Leo Jones,

Since this was mentioned earlier, could you let us know the Status and Startup Type of the Windows Modules Installer (TrustedInstaller) service?

For the slmgr /dlv output, feel free to post screenshots. You can either:

Paste them directly using Ctrl + C and Ctrl + V, or

Click the Image button in the toolbar and upload the image.

Please review the screenshot first and ensure no personal information or full product keys are visible.