Folder has been renamed, moved or deleted

Tyler Dobner 20 Reputation points
2026-08-19T08:36:53.77+00:00

Not able to move documents to certain folders as the have apparently been renamed, moved or deleted. However they are in the same location, with the same name. Colleagues are able to access and modify files but I'm not able to?

Windows for business | Windows Client for IT Pros | User experience | Other

Answer accepted by question author
Allan Solomon Mejia 5,420 Reputation points
2026-08-20T19:59:40.7+00:00

Hello @Tyler Dobner

I agree that stale client-side metadata is possible, particularly if these folders are synchronized through OneDrive or SharePoint. However, since your colleagues can access and modify the same folders while your account cannot, I would also check permissions and the local sync state before assuming the folders were actually moved.

A useful first test is to access the affected folder directly through SharePoint/OneDrive on the web rather than File Explorer.

If you can move/upload files through the browser, the server-side folder and permissions are probably fine, and the issue is likely with your local OneDrive sync/cache.

If you cannot perform the same operation through the browser, check your SharePoint/OneDrive permissions for that folder or library because the problem isn't limited to the Windows client.

For a client-side issue, I'd start by restarting OneDrive. If that doesn't help, Microsoft provides a supported OneDrive reset:

%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

Then start OneDrive again from the Start menu. Resetting OneDrive doesn't delete your cloud files, but it rebuilds the synchronization relationship.

Also check the OneDrive icon in the notification area for synchronization errors and make sure you're signed into the expected work/school account. Microsoft documents several sync conditions that can prevent changes from being processed correctly.

Another thing to check is whether you're accessing the folder through an old Quick Access/Favorites shortcut. Try navigating to it from the actual OneDrive/SharePoint synchronized root instead. An old shortcut can still reference a previous location even though a folder with the same visible name exists.

I wouldn't unlink/relink OneDrive immediately. The browser test should first tell you whether you're dealing with permissions/server-side access or a local synchronization problem.

If you can confirm whether these folders are on OneDrive, SharePoint, a mapped network drive, or a local file server, we can narrow the troubleshooting down further.

Please "Accept the Answer" if this information helped you. This will help us and others in the community.

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