1
Press the Windows Key + P to open the Projection panel.
Check if the external monitor is working in Extend Mode or Duplicate Mode.
2
If not, the best option is to go to the support page for your laptop on the manufacturers website to downlaod and manually reinstall (not update) the version of Graphics drivers and Chipset drivers they provide..
If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.