Horrible customer service

khalid akbari 0 Reputation points
2026-08-20T15:40:24.07+00:00

I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous for a large company.

Surface | Other
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  1. S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
    2026-08-21T02:54:05.3866667+00:00

    That's a frustrating loop to get stuck in — especially when the automated system keeps asking for info you can't give it since the order hasn't even arrived.

    Go to support.microsoft.com/contactus, and type your issue as "order not delivered" or "missing order" rather than a product name. This routes you to the order/billing chat flow instead of the device-support IVR that wants a serial number.

    Try X @MicrosoftHelps or @MicrosoftStore

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