I have bought Minecraft in 2012, complete the migration in 2022 but MS lost it

Adrien L 20 Reputation points
2026-08-20T20:36:03.6+00:00

Hi,

I have bought Minecraft in 2012, completed the migration to MS in 2022.

But in the Minecraft Launcher I have to buy it again !

Who I contact to fix this and get back my game ?

Thanks for assistance

Windows for home | Windows 11 | Gaming
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Answer accepted by question author

AI answer

2026-08-20T20:36:16.7+00:00

Since the Mojang-to-Microsoft migration was completed, but the Minecraft Launcher still shows Buy, the correct contact is Minecraft Support.

Before contacting support, check these items because launcher entitlement issues are often caused by account mismatch or license sync:

  1. Make sure the same Microsoft account is signed in to both:
    • Minecraft Launcher
    • Microsoft Store
  2. Sign out of both apps, restart the PC, then sign back in.
  3. In Microsoft Store, search for Minecraft and check whether it shows Owned or Install.
  4. Check the Microsoft account Order history to confirm the purchase or redemption is associated with the current account.

If the launcher still says Buy after that, contact Minecraft Support so they can verify and fix the entitlement on the account:

A similar case for older purchases that were migrated to Microsoft accounts was also directed to Minecraft Support for account recovery and entitlement help.


References:

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