RESET THE LABTOP TWO DAYS AGO, NOW CAN NOT USE WORD, EXCEL AND OTHER MICROSOFT OFFICE

c liu 0 Reputation points
2026-08-20T23:38:36.16+00:00

RESET THE LABTOP TWO DAYS AGO, NOW CAN NOT USE WORD, EXCEL AND OTHER MICROSOFT OFFICE

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator
    2026-08-21T06:20:02.53+00:00

    Hi c liu,

    A laptop reset can sometimes remove Office activation details or change the installed Office components. Since the issue started immediately after the reset, it may be worth checking whether your Microsoft 365 license is still associated with the account currently signed in to Windows.

    Try these quick checks:

    1. Sign in to Microsoft Account Services using the Microsoft account you normally use for Office.
    2. Verify that an active Microsoft 365 or Office license appears under Services & subscriptions.
    3. If the license is listed, select Install Office and allow Office to reinstall or refresh the installation.
    4. Restart the PC after installation and test Word or Excel again.

    If no Office subscription or license appears on the account, you may be signed in with a different Microsoft account than the one originally used to activate Office.

    I hope this helps point you in the right direction. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
    2026-08-21T08:11:57.5933333+00:00

    Following the reset of your PC, did you successfully reinstall Office?

    Is your Office product properly activated (look at File > Account)?

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    1 person found this answer helpful.
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  3. AI answer

    2026-08-20T23:38:47.4066667+00:00

    A reset can remove Office activation and some Office apps. To restore Word, Excel, and the other Office apps:

    1. Reinstall Office.
    2. If Office is installed but some apps are still missing, activate Office first.
      • Open Word or Excel.
      • If the Let’s get started screen appears, choose Activate Office.
    3. Then update Office manually.
      • Open Word or Excel and create a blank file.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • After the update completes, shortcuts for Outlook, Access, and Publisher should return if those apps are included with the product.
    4. If Office apps still will not open after reinstalling or updating, try repairing or reinstalling Office.
      • The uninstall troubleshooter can remove Microsoft 365, Office 2021, Office 2019, or Office 2016 from a Windows PC before reinstalling.

    A push-button reset returns the PC to factory settings, so Office often needs to be reinstalled and updated again afterward.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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