How to fix the layout confusion issue in the desktop version of Teams

James Colette 0 Reputation points
2026-08-21T01:10:00.36+00:00

Hello, as shown in the attachment; After turning on the computer today, I found that there was an abnormality in the Teams screen, how to troubleshoot this problem Moderator's note: Personal information has been removed

Microsoft Teams | Microsoft Teams for business | Other
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  1. Jade Ng 15,045 Reputation points Microsoft External Staff Moderator
    2026-08-21T01:47:10.8533333+00:00

    Dear James Colette,

    I'm sorry to hear that the Teams desktop application is displaying an abnormal or distorted layout. Before I proceed with troubleshooting, I'd like to let you know that I haven't received the screenshot yet. Could you please send the screenshot to me via private message?

    Kindly check by clicking the "Private messages" button shown below:

    Untitled

    In the meantime, please try these troubleshooting steps: 

    1.Microsoft Teams update to the latest version. Version update history for the new and classic Microsoft Teams app

    2.Sign out and log back in: This will refresh your account linking and may resolve the issue. 

    3.Clear Teams cache: Cached data can sometimes cause problems. Clear the Teams client cache

    4.Repair the Teams application

    • Open Windows Settings > Apps > Installed Apps.
    • Locate Microsoft Teams.
    • Select Advanced options.
    • Choose Repair.
    • After the repair completes, reopen Teams and test again.

    5.If this app still isn't working right, reset it.

    Untitled

    6.Reinstall Teams: If the problem persists, try completely uninstalling and reinstalling it. 

    If you encounter any difficulties while following the steps above, please let me know which step you are having trouble with, and I'll be happy to clarify further.

    Thank you for your patience and cooperation, and I look forward to your update.

    Hope you having a nice day and really much warm regards to you as well! 

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