I can no longer sign into pinterest.com on Microsoft Edge

jht927 0 Reputation points
2026-08-21T03:03:45.75+00:00

I have a Pinterest tab at the bottom of my screen which I've used with no problem for years. Today when I clicked on the tab, the Pinterest screen came up but I was not signed in. I tried to click the SIGN IN button and it doesn't do anything. I even tried the SIGN UP button and got no response. I tried going to a new tab and pinterest.com - the Pinterest page comes up and again would not let me click on the sign-in button. I went to Firefox and could sign in, no problem so I'm assuming it's a Microsoft problem. Help, please!.

Microsoft Edge | Website issues | Windows 11
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  1. AI answer

    2026-08-21T03:04:02.91+00:00

    Since Pinterest works in Firefox, the issue is likely with Edge site data, cookie handling, an extension, or the Edge profile. Work through these checks in order:

    1. Clear Edge cookies and cache
      • Go to edge://settings/privacy.
      • Under Clear browsing data, select Choose what to clear.
      • Select Cookies and other site data and Cached images and files.
      • Set Time range to All time.
      • Select Clear now.
      • Restart Edge and test Pinterest again.
      • Note: clearing cookies signs out of websites.
    2. Make sure Edge is not deleting or blocking cookies
      • Go to edge://settings/privacy/clearBrowsingData/clearOnClose.
      • Turn off Cookies and other site data if it is enabled.
      • Go to edge://settings/content/cookies.
      • Turn on Allow sites to save and read cookie data.
      • Check the Block and Clear on close lists and remove Pinterest if it appears there.
    3. Check tracking prevention
      • Go to edge://settings/privacy/trackingPrevention.
      • Temporarily set Tracking prevention to Basic and test Pinterest.
      • If sign-in works, change it back to Balanced and add the affected sign-in domain to the exceptions list at edge://settings/privacy/trackingPreventionExceptions.
    4. Check for conflicting profile or stored credentials
      • Go to edge://settings/profiles.
      • If multiple profiles are listed, sign out of the profile with the problem and sign in again.
      • On Windows, open Credential Manager from Control Panel.
      • Under Windows Credentials and Generic Credentials, remove outdated entries related to MicrosoftAccount or login.microsoftonline.com.
      • Restart Edge and test again.
      • Warning: if a profile must be removed, local unsynced favorites, history, and passwords in that profile are deleted.
    5. Update Edge
      • Go to edge://settings/help.
      • Let Edge install the latest version, then restart the browser.
    6. If pages load but buttons still do nothing, repair Edge
      • Close Edge.
      • Go to Start > Settings > Apps > Installed apps.
      • Select Microsoft Edge > Modify > Repair.
      • Stay connected to the internet during repair.
      • Browser data and settings should not be affected.

    If the problem continues after these steps, collect diagnostics before contacting support:

    • Edge version from edge://settings/help
    • Active policies from edge://policy
    • A network trace from edge://net-export/
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator
    2026-08-21T07:33:01.02+00:00

    Hi jht927,

    Since Pinterest is working normally in Firefox, the behavior appears to be isolated to Microsoft Edge rather than the Pinterest account itself.

    To help narrow this down without repeating earlier suggestions, try these quick checks:

    1. Open an InPrivate window in Edge (Ctrl+Shift+N) and test signing in to Pinterest - If it works there, the issue is likely related to your regular Edge profile or an extension.
    2. Temporarily disable all Edge extensions and reload Pinterest - Some content-blocking or privacy extensions can interfere with sign-in buttons and scripts.
    3. Create a new Edge profile and test Pinterest there - If sign-in works in the new profile, it helps confirm the issue is specific to the original Edge profile.

    If the issue continues, please let us know:

    • Your Edge version (from edge://settings/help)
    • Whether the Sign In button works in an InPrivate window
    • Whether the same behavior occurs with a new Edge profile

    That information will help determine the next troubleshooting step. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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