minecraft wont renew my realms

I play minecraft on bedrock and my realm subscription expired despite me paying the required amount to keep a realm. I wanted to resubscribe and renew my realm but it wouldn't let me. Minecraft took the money but never gave me my realm access back. It's been a very frustrating journey trying to get in contact with someone who could help. The realm was last played on july 26th and i tried to renew it about 2 weeks after that (when i officially found out it was expired). I paid for the subscription twice because I thought the first payment didn't go through, but it did and so did the second one. I called my bank to get my money back once I realized my realm was not getting renewed. I have very intricate builds in this realm that have been lost to this unfortunate issue. I would love it if i can receive some aid in what you can do to help me get my realm and my builds back. Thank you.