Hi. I'm David, and I'm happy to help you.
It is necessary to investigate this issue to understand the reason for it.
Please do the following:
- Press "Windows + X" and select "Device Manager";
- Click on the "View" menu and select "Show hidden devices";
- Expand "Bluetooth";
(If you don't have the Bluetooth category, let me know.)
- If the Bluetooth adapter is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.
- If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
- Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Also, share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.