Additional chat-related features and issues within Microsoft Teams for business
Hi,
Based on the screenshot provided, it appears that the message action bar is not displaying when you hover over a Teams message. As a result, options such as Reply, Reactions, and More actions (...) are unavailable.
Please try the following troubleshooting steps
- Refresh Microsoft Teams
- Press Ctrl + R to reload the Teams client.
- Check Teams on the Web
- Sign in to https://teams.microsoft.com and verify whether the issue occurs there as well.
- Clear the Teams cache
- Completely exit Microsoft Teams.
- Clear the Teams cache files.
- Restart Teams and test again.
- Additional details are available at the link: Clear the Teams client cache
- Reset the zoom level
- Press Ctrl + 0 in Teams to restore the default zoom level.
- Verify the issue scope
- Check whether the problem occurs in:
- All chats/channels, or
- Only a specific chat or channel.
When hovering over a message, Teams should display options to react to the message and access additional message actions.
You may find further guidance here: Like or react to messages in Microsoft Teams
I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.
Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
I look forward to your thoughts on this.
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