Can't access old hotmail account

Rob D 0 Reputation points
2026-08-21T16:12:02.27+00:00

Hello

In 2013 I was travelling back to Ireland from Australia when I logged in with two seperate layovers. My account was blocked because of that, I couldn't get back in. I want to recovery the account as I think there are pictures and travel memories in it. I submitted the recovery option to recover it and it said submitted but I have not recieved a response from it. My old email address is ******@hotmail.com and the recovery email I am using it ******@gmail.com.

Can you please tell my why I am not getting a response to the submission I am using and if there is any other steps I can take to recover this account.

Regards

Rob Doogan

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Jonathan Deives 79,730 Reputation points Independent Advisor
    2026-08-21T18:41:59.7466667+00:00

    Was this account inactive for 2 years?

    If so, unfortunately, it has been permanently removed, and it is not possible to recover it or create a new account using the same email address.

    https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

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