Transfer Office Professional Plus 2013 from Win 10 Pc to Win 11 PC

Question

Transfer Office Professional Plus 2013 from Win 10 Pc to Win 11 PC

keith hudson 0

I have a new Win 11 PC and want to transfer my Office Professional Plus 2013(2015) from my old Win 10 PC. I bought it from Microsoft Home Use Program years ago and have the Product code but it is not listed on My Account page. How do I go about transferring it? Originally I had an email with a link to enable me to install it. I searched the problem and found the following link https://officeredir.microsoft.com/r/rlidO15C2RMediaDownload?p1=db&p2=en-US&p3=ProfessionalRetail but when I tried to download it Smart App Control stopped me from opening it.

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Answer 1

Allan Solomon Mejia 5,420

Hello @keith hudson

Since your copy is Office Professional Plus 2013 obtained through the Microsoft Home Use Program (HUP), I wouldn't use the officeredir.microsoft.com URL you found as the primary way to reinstall it. The installer must match the exact Office edition and licensing channel associated with your product key.

Office Professional Plus 2013 Home Use Program was a recognized Office 2013 edition, but Office 2013 reached end of support on April 11, 2023. It no longer receives security updates or Microsoft technical support.

For an older HUP purchase, the key is recovering the original HUP order/installation information. Microsoft guidance for Professional Plus 2013 HUP purchases made before November 30, 2018, has historically directed users to retrieve the purchase using the work email address originally used for the HUP order.

I would proceed as follows:

Do not uninstall Office 2013 from the old Windows 10 PC yet. Keep the working installation until you've confirmed that you can obtain the correct installer and activate the new installation.
Locate the original HUP purchase email, product key, and installation media/download if you still have them.
If you can recover the original HUP installer, install the matching Office Professional Plus 2013 HUP edition on the new PC and use your existing key.
If activation reports the license is already in use, you may need Microsoft's activation/licensing assistance rather than buying another key right away.
Avoid downloading Office 2013 ISO/setup files from unofficial third-party sites. With older Office releases, there's a significant risk of getting modified media or an installer for the wrong licensing channel.

Another important consideration with the new PC: Office 2013 is not a supported Office configuration on Windows 11 today. Microsoft's current Windows/Office support matrix lists newer perpetual Office releases supported on Windows 11, while Office 2013 has already passed its lifecycle.

So even if you install and activate Office 2013, I wouldn't recommend keeping it long-term on an Internet-connected Windows 11 PC because it no longer receives security fixes.

Regarding Smart App Control, I wouldn't disable it permanently simply to run an old installer obtained from an uncertain URL. First, obtain the installer from your original Microsoft HUP purchase source and verify its origin.

Microsoft's lifecycle information is here:

Microsoft - Office 2013 lifecycle

If you still have the 25-character product key, you can also mention whether the old installation shows Professional Plus 2013 under File → Account. That will help confirm the edition before you remove anything from the old PC.

Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote. If not, share more details in a comment so we can continue the discussion and find the right solution.

keith hudson 0 Reputation points

2026-08-21T23:20:36.17+00:00

Thank you Allan for your most detailed and quick response to my query.

I have not yet uninstalled Office 2013 from my Windows 10 computer.

I only have a hard copy of the HUP purchase email to my old office email with the Product Key and Order Confirmation number. I had to forward this to a home email address which is no longer accessible so I cant access the original HUP installer.

The old installation does show Professional Plus 2013 under File-Account.

Thanks for the information and advice about long term use.
keith hudson 0 Reputation points

2026-08-21T23:28:24.8266667+00:00

Thank you Allan for your most detailed and quick response to my query.

I have not yet uninstalled Office 2013 from my Windows 10 computer.

I only have a hard copy of the HUP purchase email to my old office email with the Product Key and Order Confirmation number. I had to forward this to a home email address which is no longer accessible so I cant access the original HUP installer.

The old installation does show Professional Plus 2013 under File-Account.

Thanks for the information and advice about long term use.
Allan Solomon Mejia 5,420 Reputation points

2026-08-22T01:19:42.7666667+00:00

Hi @keith hudson

Please let me know if you need any further assistance. Otherwise, if the information provided resolved your issue, please click “Accept Answer” to help others who may encounter the same problem.

Thank you!
keith hudson 0 Reputation points

2026-08-22T09:13:32.6+00:00

Hi Allan,

I do need further assistance to access the HUP installer. I placed a comment to your answer as follows:

Thank you Allan for your most detailed and quick response to my query.

I have not yet uninstalled Office 2013 from my Windows 10 computer.

I only have a hard copy of the HUP purchase email to my old office email with the Product Key and Order Confirmation number. I had to forward this to a home email address which is no longer accessible so I cant access the original HUP installer.

The old installation does show Professional Plus 2013 under File-Account.

Thanks for the information and advice about long term use.
Allan Solomon Mejia 5,420 Reputation points

2026-08-22T16:47:19.9433333+00:00

Hello @keith hudson

Thank you for confirming. The fact that File → Account shows “Microsoft Office Professional Plus 2013” is useful because it confirms the edition installed on the old PC.

Since you still have the original HUP product key and order confirmation number, I would definitely keep those records and, as you've already done, do not uninstall Office from the Windows 10 PC yet.

The difficult part in your situation is obtaining legitimate installation media for that older HUP purchase. A valid product key doesn't necessarily mean Microsoft's current Office download pages will provide the correct Professional Plus 2013 HUP installer, especially since the old HUP fulfillment system has changed and Office 2013 is out of support.

I suggest contacting Microsoft Support, providing the HUP order confirmation number, and explaining that you need help recovering the installation media associated with the original purchase. You can start through Microsoft's Contact Us page:

Microsoft Support - Contact Us

I would avoid downloading a Professional Plus 2013 ISO from third-party sites just because the product key is genuine. The installation media still needs to match the correct Office edition and licensing channel.

One other thing worth checking on the old PC before doing anything is:

Word → File → Account → About Word

and note whether the installation is 32-bit or 64-bit. Also keep a screenshot of the Product Information page for your records, but don't post your product key publicly.

If Microsoft can provide/recover the correct installation media, you can then try installing and activating on the new PC. Whether the original HUP license can be transferred will ultimately depend on the license terms associated with that particular purchase, so I wouldn't promise that activation on the new machine will succeed until Microsoft confirms it.

Given that Office 2013 is already out of support, I'd treat this primarily as an attempt to recover and exercise your existing license rather than as a recommended long-term Office configuration on Windows 11.

I hope Microsoft can locate the purchase using your order confirmation details. At least you still have the two most useful pieces of evidence: the original product key and HUP order number.

Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote. If not, share more details in a comment so we can continue the discussion and find the right solution.
keith hudson 0 Reputation points

2026-08-22T19:32:49.43+00:00

Hi Allan,

It seems that as I am retired and no longer work for the company where I originally purchased Office Professional Plus that I am no longer eligible to use the product. I will now have to find another way to access the many files that I have.

Thanks for your help in the matter.

Answer 2

Stefan Blom 349.1K MVP Volunteer Moderator

Thanks Stephan, I tried the link but I no longer have access to the original email address that I used to purchase Office 2013.

Thanks for the follow-up. Do you know why the original e-mail no longer works? Note that if it is because you have left the company you were with at the time of the purchase, then you are no longer eligible to use the product. See the very last question in the FAQ at the bottom of the page at https://www.microsoft.com/en-us/workplace-discount-program/order-history?msockid=0706decf1f4c66241729c8bb1b4c60a6 .

keith hudson 0 Reputation points

2026-08-22T19:26:48.0133333+00:00

Hi Stephan,

The original email no longer works because I am retired and no longer work for the company where I originally bought Office Professional Plus. The FAQ that you have pointed me to indicates that I am no longer eligible to use the product. I will now have to find another way to access the files that I have accumulated over many years.

Answer 3

Stefan Blom 349.1K MVP Volunteer Moderator

Try https://www.microsoft.com/en-us/workplace-discount-program/order-history?msockid=0706decf1f4c66241729c8bb1b4c60a6.

keith hudson 0 Reputation points

2026-08-22T17:11:54.28+00:00

Thanks Stephan, I tried the link but I no longer have access to the original email address that I used to purchase Office 2013.