I have a Shure IMX Bar Pro Kit, and my MTR license won't apply to it

Dear @Justin Geer,

Based on your description, creating another email address and placing the license on it will not resolve the issue if it remains a normal user account or is created in the wrong tenant. Kindly try these steps:

1> Verify that you have a Microsoft 365 tenant

Open the Microsoft 365 admin center using the administrator account associated with the purchase.

In the upper-right corner, verify that:

• You see your Microsoft 365 organization, not “Personal.”
• The tenant contains your Teams Rooms Pro subscription.
• Your administrator account has at least License Administrator and User Administrator permissions. Microsoft identifies Global Administrator, User Administrator, Exchange Administrator, License Administrator, and Teams Administrator as the relevant roles for different parts of room-account configuration. How to create and configure resource accounts for Teams Rooms and panels - Microsoft Teams | Microsoft Learn

2> Create a room resource account, not a normal user

In the Microsoft 365 admin center, go to Resources > Rooms & equipment > Add resource

Create an account such as:

Name: Conference Room

Address: <yourconferenceroom>@yourtenant.onmicrosoft.com

Save the resource.

A Microsoft 365 Teams Rooms resource account is tied to an Exchange room mailbox so that it can receive invitations, process bookings, and present its calendar on the room console. It is different from both an ordinary user mailbox and a Teams call-queue resource account.

3> Configure the account for device sign-in

In the Microsoft 365 admin center, go to Users > Active users, locate the room account and verify:

• Block sign-in is set to No.
• A known, nontemporary password is assigned.
• Usage location is populated.
• The account is a member of the correct tenant.
• The password is not configured to require changing at first sign-in.

Do not make this account a tenant administrator. It is a device identity only.

4> Assign Teams Rooms Pro to the room account

In the Microsoft 365 admin center, go to Users > Active users > select the room account > Licenses and apps.

Assign Microsoft Teams Rooms Pro.

Save the change.

The license belongs to the resource account, not to the physical Shure IntelliMix Room Kit serial number and not to your personal administrator account. Teams Rooms Pro is supported on certified Teams Rooms systems and provides the Teams Rooms services and Pro management features.

You ordinarily should not stack a normal Microsoft 365 user license or Teams Shared Device license onto the room account as a substitute. It is stated that Teams Shared Space/Shared Device licensing is not supported as the Teams Rooms device license. Microsoft Teams Rooms licenses - Microsoft Teams | Microsoft Learn

5> Sign into the Shure room system with the resource account

On the Shure kit:

Select Microsoft Teams Rooms as the room platform, if the kit supports both Teams Rooms and Zoom Rooms.

Enter the resource account: ******@yourtenant.onmicrosoft.com

Enter that resource account’s password.

Do not enter your administrator account.

Complete device-code authentication if the setup screen directs you to microsoft.com/devicelogin.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

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