Request for Exam Voucher Extension - AI Skills Fest (AZ-104)

Mohamed ElShebiny 0 Reputation points
2026-08-22T13:19:00.7233333+00:00

Dear Microsoft Credentials Support Team,

I am reaching out to kindly request a one-time exception for my Microsoft AI Skills Fest exam voucher for the AZ-104: Microsoft Azure Administrator exam, which expired two days ago before I could complete my registration.

I previously contacted Pearson VUE support, but they informed me that Pearson is not authorized to grant extensions and advised me to reach out directly to Microsoft for assistance.

I have been studying intensively for my third attempt at the AZ-104 exam (having failed the previous two attempts). This voucher represents my last opportunity to take the exam and complete my certification. Unfortunately, while fully focused on my preparation, I missed the strict voucher expiration date by just two days.

I would be extremely grateful if Microsoft could grant a one-time exception to extend the expiration date or issue a replacement code so I can schedule my exam attempt.

Thank you very much for your time, understanding, and support.

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  1. Erland Sommarskog 136.7K Reputation points MVP Volunteer Moderator
    2026-08-22T14:09:56.3866667+00:00

    If you want to speak to Credential Support you find them over here: Credentials Support. They are not monitoring this forum.

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  2. Julian Sharp 40,606 Reputation points
    2026-08-22T14:31:16.4066667+00:00

    The terms and conditions of the voucher for AI Skills Fest were very clear, you needed to book before August 18th

    The dates cannot be changed

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