Microsoft AI Skillsfest Playlist completed voucher not received

Divya Rawal 0 Reputation points
2026-08-22T18:26:44.7933333+00:00

Hello Microsoft AI SkillsFest 2026 Team,

I successfully completed an eligible playlist during the AI Skillsfest 2026 but did not receive my exam voucher from Pearson. I have tried raising a ticket for it earlier but haven't received any resolution yet. Any assistance or guidance would be greatly appreciated.

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  1. Julian Sharp 40,606 Reputation points
    2026-08-22T20:12:02.1966667+00:00

    You are now too late, the terms and conditions of the voucher for AI Skills Fest stated that you needed to have booked before August 18th

    If you raised a support ticket, you need to see if they will respond.

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  2. Gérard Oomens 130.1K Reputation points Volunteer Moderator
    2026-08-22T19:22:48.1733333+00:00

    Sorry but this is a public forum, without contact to support.

    So perhaps you can try again?

    The Skills Hub Blog

    Some learners who may qualify for the AI Skills Fest free exam voucher and Credly badge are still waiting to receive them. You qualify if you:

    • Registered for AI Skills Fest.
    • Completed an eligible featured skilling playlist during the event window.
    • Submitted your claim within the required time frame

    Our team is reviewing each case individually. One common reason for missing voucher and badge is a mismatch between the email address used to register for AI Skills Fest and the email address used to submit the voucher claim form.

    If you meet the eligibility criteria and have not received your voucher and badge, please create a support request through Credentials Support and include the email address you used to register for the event.

    When submitting the support request select the following options:

    • Product = Microsoft Credentials
    • Problem Type = Exams
    • Problem Subtype = Discounts or Vouchers

    Thanks for sending those details. They’ll help us expedite reviewing your case.

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